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For Companies At a Glance
- Tasks: Deliver top-notch maintenance and repairs in a vibrant student accommodation.
- Company: Join a leading company in student housing with a focus on teamwork and respect.
- Benefits: Enjoy 25 days holiday, paid overtime, and mental health support.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in maintenance and a passion for customer service.
- Other info: Exciting growth opportunities as the company expands.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a Maintenance Operative to join our team responsible for our Student Accommodation Scheme with 209 beds comprising superior en-suite student bedrooms and exceptional studio apartments in North Acton, London.
As Maintenance Operative, you will be responsible for delivering the best experience to our customers by providing a pro-active and responsive repair and maintenance service, ensuring that faults and maintenance requests within the accommodation are dealt with in a timely manner.
Key Responsibilities
- Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues.
- Liaise with and monitor onsite contractors to ensure completion of work.
- Be responsible for the day to day reactive and preventative maintenance.
- Be responsible for the planned maintenance including fire alarm testing, emergency lighting testing, fire extinguisher checks water hygiene flushing / temperature monitoring, shower head descaling and health & safety checks.
- Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks.
- Undertake scheduled flat inspections and complete all resultant actions in a timely manner.
- Record, log and monitor any maintenance issues that may arise within the maintenance logbook.
- Ensure that maintenance records are kept for all services, including gas safety inspections, lightening protection systems, fall arrest systems, PAT testing and fixed wiring certification.
- Ensure that all Property Documentation Files are accurately maintained and up to date.
- Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained / maintained and that safe systems of work are followed, including Permit to Work and hot works permits.
- Always interact with students professionally, showing empathy towards any maintenance issues you may find and understanding that this is their home.
- Report any welfare issues to a manager immediately.
Key Requirements
- Take ownership of responsibilities and display pride in work carried out.
- Have a thorough understanding of Health & Safety legislation and the impact of the works being undertaken.
- Hold a relevant qualification in either plumbing, joinery, or electrical systems if possible.
- Have previous experience of domestic electrical/plumbing/general maintenance.
- Have intermediate level skills in business operating systems including Microsoft Word, Excel and Outlook.
- Have demonstrable experience of effective communication both orally and in writing.
- Have the ability to prioritise your own workload.
- Work within a team to cover reception / admin duties and gain a knowledge of the student booking system.
Hours of Work
- Monday to Friday 8am to 5pm or 9am to 6pm
- We require you to work 1 in 3 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
- During our summer turnaround period, we may require additional support to cover additional hours.
Benefits
- Employee assistance
- + paid overtime
- 25 days holiday
- + bank holidays
- Life assurance
- Mental health support
- Company pension contribution
Work for us
Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades.
Our team is united in a mutual respect and a desire to move the business forward. Here you’ll find all our latest job vacancies. If you’re excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.
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Maintenance Operative employer: Downing
Contact Detail:
Downing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Downing and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to maintenance and customer service. Think about how your past experiences can showcase your skills and how you can contribute to the team.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've tackled maintenance issues or improved processes. This will demonstrate your initiative and ability to handle challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Maintenance Operative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Maintenance Operative role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Downing
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as any relevant qualifications you have in plumbing, joinery, or electrical systems. Being able to discuss your experience with domestic maintenance will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with students, be prepared to demonstrate your ability to provide excellent customer service. Think of examples where you've shown empathy and effectively communicated with customers or colleagues in the past.
✨Be Proactive
During the interview, highlight your initiative in previous roles. Talk about how you've taken ownership of maintenance tasks or identified issues before they became problems. This will show that you can be proactive in ensuring a safe and well-maintained environment.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about the team dynamics, the types of maintenance tasks you'll be handling, or how success is measured in the role. It shows you're genuinely interested and engaged with the opportunity.
