Information Technology Operations Analyst

Deeply passionate about delivering a first class recruitment service to stakeholders and candidates. IT Operations and Security is a growing team at Downing with the primary goal of improving operational efficiency across the business. The team is also responsible for Information Security, Data Governance, and ISO accreditation. This role will have some involvement in these areas.

Role and responsibilities

• The IT Operations Assistant serves as a central coordinating role, facilitating the effective functioning of the IT department by providing support in procurement, inventory management, logistics, record keeping, and compliance.
• Although this position is not exclusively technical, it is integral to IT delivery, bridging people, processes, and systems within the organisation.
• Participation in ongoing training, professional development and compliance training in line with an FCA-registered business would be expected.

Operational and Administrative Support

• Maintain and update records, databases, and documentation related to IT operations.
• Assist in the creation and maintenance of IT process documentation, checklists and standard operating procedures.
• Help draft and update user guides, FAQs, and training materials for internal systems and tools (e.g. ClickUp, ITOS, Power BI, SharePoint).
• Collaborate with various departments to ensure smooth execution of IT initiatives.
• Collate and prepare data used for IT operational reporting.

Inventory Procurement

• Help with the procurement and inventory management of IT assets.
• Maintain accurate inventory records and ensure timely replenishment of stock.
• Conduct regular audits of inventory to ensure accuracy and compliance with company policies.
• Coordinate and manage courier services for the IT department, ensuring timely and accurate delivery of equipment.
• Track and document all shipments and resolve any issues related to courier services, including delays or lost items.

Induction & Access Setup

• Facilitate onboarding of new starters: ensure access to ClickUp, ITOS, Power BI, and shared folders.
• Support leavers’ processes and maintain system access hygiene.

Key skills and experience

• Broad understanding of IT systems, networks, and software applications.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for effective collaboration with team members and other departments.
• Strong attention to detail and accuracy in documentation.
• Creative approach to finding solutions and improving processes.
• Ability to work under pressure and handle unexpected challenges.
• Ability to manage multiple tasks and prioritise effectively.
• Commitment to providing excellent support to users.
• Experience in managing IT inventory and procurement processes.
• Ability to track and manage IT assets and supplies.
• Experience in a similar IT support or administrative role would be beneficial.

Personal Profile

• Detail-oriented and proactive IT Admin Support professional with experience in providing comprehensive administrative support.
• Adept at managing IT assets, and ensuring seamless communication between departments.
• Known for good problem-solving skills, strong organisational abilities, and a commitment to delivering high-quality support to enhance operational efficiency.
• Passionate about what you do - you are always happy to roll up your sleeves.
• Team player - have fun! We do our best to cultivate an open, honest, hard-working but fun culture at Downing.
• Customer oriented - you are approachable, friendly and professional whilst working diligently. Nothing is too much trouble.
• Assertive and focus on execution - you make things happen.
• Eloquent - you can explain complex things in simple, relevant terms, and in good English.

This role is perfect for someone who:

• Has administrative or operational experience in a tech-related environment.
• Understands IT and systems thinking.
• Enjoys organising, tracking, and making things run smoothly behind the scenes.
• Wants to grow knowledge of broader IT operations, security, or governance areas.

Pay and benefits

For the successful candidate, we will put together an attractive reward package that will include:

• Competitive salary dependent on experience and qualifications.
• Discretionary bonus.
• Health insurance.
• Life assurance.
• Income Protection.
• Death in service.

How to Apply

Applications via the Downing website: IT Operations Assistant | Apply now. You will be required to upload a CV and cover letter. Please set out your salary expectations and availability in your cover letter. We appreciate all interest in Downing and applications received; however please note we will only be able to contact the most suitable applicants. All candidates must be eligible to work in the UK or have a working visa. We endeavour to reply to all individual applicants and will provide feedback for any candidates that reach the interview stage. Please note, we are committed to sourcing candidates directly and as such we do not accept speculative CVs from agencies.