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- Tasks: Ensure accuracy and compliance in CASS operations while driving process improvements.
- Company: Join Downing, a bold and ambitious investment firm committed to making a positive impact.
- Benefits: Enjoy a hybrid working policy, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and supports your career development.
- Qualifications: CASS qualifications and at least 4 years of operational experience required.
- Other info: Diversity and inclusion are at the heart of our culture; we celebrate unique perspectives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Client Assets Sourcebook (CASS) Operations Specialist
Reporting to: Head of Customer Service
Department: Customer Service Team
To apply, you must have the full right to work in the UK. We are unable to offer visa sponsorship for this role.
About Downing
Downing is dedicated to delivering investments that matter â for our economy, our health, our society, our local communities and our environment. For over 35 years, our highly experienced team and our entrepreneurial spirit has driven us to seek out longâterm and unique opportunities that solve challenges faced by investors, companies and society. Our 200âplus employees drive our vision of longâterm value creation, which we achieve by being bold, straightforward and ambitious.
About the team
The customer team are currently a team of ten people, providing an exceptional customer experience, blending direct interaction with behindâtheâscenes efficiency. We ensure customers feel valued while streamlining processes to keep everything running smoothly.
Role and responsibilities
We are seeking a highly skilled CASS Operations Specialist to join our team on a permanent basis. This role is critical in ensuring the accuracy, integrity, and compliance of our CASS (Client Assets Sourcebook) operations. The successful candidate will bring deep technical expertise, strong analytical capability, and a proactive mindset toward improving processesâincluding the exploration and adoption of AI enabled efficiencies.
- CASS Operations & Reconciliations
- Execute and oversee daily, monthly, and CMAR linked CASS reconciliations
- Manage and validate external custodian bank reconciliation processes ensuring accuracy, compliance, and timely resolution of breaks
- Controls, Governance & Audit
- Strengthen, document, and maintain robust CASS controls and procedures
- Support internal and external audits, FCA oversight reviews, and relationship management with our external custodian
- Ensure full compliance with CASS regulations and internal risk frameworks
- Process Improvement & Innovation
- Identify and lead continuous improvement initiatives across CASS and operational workflows
- Drive AI enabled process optimisation, reducing manual effort and improving operational efficiency
- Build and maintain streamlined processes that enhance speed, accuracy, and control
Education, experience and skills
The ideal candidate will have the following:
- CASS exams / accredited CASS qualification, such as:
- CIIS Investment Operations Certificate (IOC)
- Unit 2: Settlement, Clearing & Custody
- Unit 3: Investment Operations
Personal characteristics
- A confident, detail focused CASS specialist who can operate independently, influence stakeholders, and embed best practice across the business.
- Team Spirit â Working well with others to support customers.
- Positive Attitude â Being friendly, upbeat, and encouraging.
- Attention to Detail â Noticing small things that can make a big difference.
- Passion: Showing enthusiasm and dedication to your work.
- Initiative: Taking proactive steps to address issues and improve processes.
- Adaptability: The ability to adjust to new conditions and challenges.
Further information
Downing operates a hybrid working policy whereby employees are expected to work from the office for a minimum of 3 days each week. If specific days are required in the office, this will be communicated during the interview process.
Diversity and inclusion
At Downing, we work hard to create a safe space for everyone: an environment for people to be themselves, and to be straightforward, honest and candid. Diversity is important to us, and we are passionate about creating an inclusive culture that supports and celebrates this.
Reasonable adjustments
We will make reasonable adjustments within our recruitment process (and throughout employment) where needed. If you need any adjustments at any stage of our recruitment process, please do not hesitate to speak to the hiring manager or Downing's People Team.
Privacy
To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice.
CASS Operations Specialist in London employer: Downing Ventures
Contact Detail:
Downing Ventures Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land CASS Operations Specialist in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Downing on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by brushing up on CASS regulations and recent industry trends. Show us that you're not just knowledgeable but also passionate about the role and how you can contribute to our team.
â¨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've demonstrated your skills, especially in process improvement and teamwork.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining our team.
We think you need these skills to ace CASS Operations Specialist in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the CASS Operations Specialist role. Highlight your relevant experience and skills that align with the job description, especially your CASS qualifications and operational experience.
Show Your Passion: Let your enthusiasm shine through in your application! Talk about your passion for process improvement and how youâve implemented innovative solutions in past roles. We love candidates who are proactive and eager to make a difference.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check your documents before submitting them to show us youâre meticulous and take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands and shows us youâre serious about joining our team at Downing!
How to prepare for a job interview at Downing Ventures
â¨Know Your CASS Inside Out
Make sure you brush up on your knowledge of the Client Assets Sourcebook (CASS) regulations. Be prepared to discuss how you've applied these in your previous roles, especially around reconciliations and compliance. This will show that youâre not just familiar with the theory but can also implement it effectively.
â¨Showcase Your Process Improvement Skills
Since the role emphasises process improvement and AI-enabled efficiencies, come armed with examples of how you've previously identified inefficiencies and implemented solutions. Highlight any specific tools or methodologies you used to drive improvements, as this will demonstrate your proactive mindset.
â¨Demonstrate Team Spirit
The customer service team values collaboration, so be ready to share experiences where youâve worked well with others. Discuss how youâve supported colleagues or contributed to a positive team environment, as this aligns with Downing's core values of supporting each other.
â¨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. These could relate to the companyâs approach to innovation in CASS operations or how they foster diversity within the team. This shows your genuine interest in the role and the company culture, making you stand out as a candidate.