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- Tasks: Ensure accuracy and compliance in CASS operations while driving process improvements.
- Company: Join Downing, a bold and ambitious investment firm making a positive impact.
- Benefits: Enjoy a hybrid working policy, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic team enhancing customer experience and operational efficiency.
- Qualifications: CASS qualifications and at least 4 years of relevant operational experience required.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Head of Customer Service
Department: Customer Service Team
To apply, you must have the full right to work in the UK. We are unable to offer visa sponsorship for this role.
About Downing
Downing is dedicated to delivering investments that matter – for our economy, our health, our society, our local communities and our environment. For over 35 years, our highly experienced team and our entrepreneurial spirit has driven us to seek out long‑term and unique opportunities that solve challenges faced by investors, companies and society. Our 200‑plus employees drive our vision of long‑term value creation, which we achieve by being bold, straightforward and ambitious. Guided by these principles we have a broad range of investment opportunities.
About the team
The customer team are currently a team of ten people, providing an exceptional customer experience, blending direct interaction with behind‑the‑scenes efficiency. We ensure customers feel valued while streamlining processes to keep everything running smoothly.
Role and responsibilities
We are seeking a highly skilled CASS Operations Specialist to join our team on a permanent basis. This role is critical in ensuring the accuracy, integrity, and compliance of our CASS (Client Assets Sourcebook) operations. The successful candidate will bring deep technical expertise, strong analytical capability, and a proactive mindset toward improving processes—including the exploration and adoption of AI enabled efficiencies.
- CASS Operations & Reconciliations
- Execute and oversee daily, monthly, and CMAR linked CASS reconciliations
- Manage and validate external custodian bank reconciliation processes ensuring accuracy, compliance, and timely resolution of breaks
- Controls, Governance & Audit
- Strengthen, document, and maintain robust CASS controls and procedures
- Support internal and external audits, FCA oversight reviews, and relationship management with our external custodian
- Ensure full compliance with CASS regulations and internal risk frameworks
- Process Improvement & Innovation
- Identify and lead continuous improvement initiatives across CASS and operational workflows
- Drive AI enabled process optimisation, reducing manual effort and improving operational efficiency
- Build and maintain streamlined processes that enhance speed, accuracy, and control
Education, experience and skills
The ideal candidate will have the following:
- CASS exams / accredited CASS qualification, such as:
- CIIS Investment Operations Certificate (IOC)
- Unit 2: Settlement, Clearing & Custody
- Unit 3: Investment Operations
- At least 4 years of CASS operational experience
- Proven experience managing external custodian bank reconciliations
- Strong understanding of client money rules, custody asset processes, and FCA reporting
- A demonstrated passion for process improvement, including investigating and implementing AI based automation opportunities
Personal characteristics
- A confident, detail focused CASS specialist who can operate independently, influence stakeholders, and embed best practice across the business.
- Team Spirit – Working well with others to support customers.
- Positive Attitude – Being friendly, upbeat, and encouraging.
- Attention to Detail – Noticing small things that can make a big difference.
- Passion: Showing enthusiasm and dedication to your work.
- Initiative: Taking proactive steps to address issues and improve processes.
- Adaptability: The ability to adjust to new conditions and challenges.
Further information
Downing operates a hybrid working policy whereby employees are expected to work from the office for a minimum of 3 days each week. If specific days are required in the office, this will be communicated during the interview process.
Diversity and inclusion
At Downing, we work hard to create a safe space for everyone: an environment for people to be themselves, and to be straightforward, honest and candid. We are committed to treating all employees and applicants fairly throughout our recruitment process and every aspect of employment, irrespective of background, disability or any other protected characteristic.
Reasonable adjustments
We will make reasonable adjustments within our recruitment process (and throughout employment) where needed. If you need any adjustments at any stage of our recruitment process, please do not hesitate to speak to the hiring manager or Downing’s People Team.
Privacy
To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice.
Client Assets Sourcebook (CASS) Operations Specialist employer: Downing Ventures
Contact Detail:
Downing Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Assets Sourcebook (CASS) Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice common interview questions and have your own questions ready. This shows you're engaged and interested. Plus, it helps you feel more confident when the big day arrives!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Assets Sourcebook (CASS) Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CASS Operations Specialist role. Highlight your relevant experience, especially in CASS operations and reconciliations, and don’t forget to mention any qualifications like the CIIS Investment Operations Certificate.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with Downing’s values. Be bold and straightforward, just like we are!
Showcase Your Process Improvement Skills: Since we value innovation, make sure to highlight any past experiences where you’ve improved processes or implemented AI solutions. We love candidates who can think outside the box and drive efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Downing!
How to prepare for a job interview at Downing Ventures
✨Know Your CASS Inside Out
Make sure you brush up on your knowledge of the Client Assets Sourcebook (CASS) regulations. Familiarise yourself with the key principles and recent updates, as well as how they apply to operational processes. This will show that you're not just qualified but genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes. Think about times when you managed reconciliations or dealt with compliance issues, and be ready to explain your thought process and the outcomes.
✨Emphasise Process Improvement
Since the role involves driving continuous improvement, come prepared with ideas on how you could enhance existing workflows. Highlight any experience you have with AI-enabled efficiencies or automation, as this aligns perfectly with what they're looking for.
✨Demonstrate Team Spirit
Downing values teamwork, so be ready to share examples of how you've collaborated with others in previous roles. Discuss how you’ve supported colleagues or contributed to a positive team environment, as this will resonate well with their culture.