At a Glance
- Tasks: Be the friendly face of our surgery, assisting patients and managing appointments.
- Company: Join Downing Drive Surgery, a supportive GP training practice.
- Benefits: Flexible part-time hours, valuable experience in healthcare, and a chance to make a difference.
- Other info: Great team environment with opportunities for personal growth.
- Why this job: Kickstart your career in healthcare while helping people every day.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
The predicted salary is between 10.8 - 13.2 £ per hour.
Downing Drive Surgery, a GP training practice, is recruiting a part-time Patient Advisor for about 18 hours a week on its reception team.
The post is the first point of contact for patients and visitors, covering appointments, new registrations, enquiries and records on Systm One.
Holders may also be assigned as personal assistant to a named doctor and take the Accu Rx Total Triage administrator role on the rota.
Fit depends on GCSEs including English and Maths, plus strong written and verbal communication and organisation.
- What the job involves
- Greet and assist patients and visitors as the first point of contact
- Answer calls and direct enquiries to the right clinician or staff member
- Help patients reschedule and cancel appointments and complete the Accu Rx Total Triage form
- Process new patient registrations
- Give information on practice services, screening, flu vaccinations and policies
- Keep patient records accurate and enter data, including test results, into Systm One
- Manage incoming and outgoing post, email and letters
- Act as personal assistant to an assigned doctor, managing tasks and recalls, and cover another PA when needed
- Support doctors, nurses and other clinicians with documents, patient lists and clinic schedules
- Use and troubleshoot practice IT systems
- Handle patient feedback and complaints, escalating to the Practice Manager
- Open and lock the premises, keep reception clean and secure, and report health and safety issues
Qualifications
- GCSEs or equivalent, including English and Maths
Skills & knowledge
- Excellent written and verbal communication skills
- Effective organisation and prioritisation of tasks under a dynamic workload
- Other
- Works well as part of a team and autonomously
- Works well under pressure and in stressful situations
- Nice to have
- Previous experience in a GP surgery or other healthcare setting
- Familiarity with Microsoft Office and patient management systems such as Systm One
- Strong IT skills
- #J-18808-Ljbffr
Patient Advisor employer: Downing Drive Surgery
Downing Drive Surgery is an excellent employer, offering a supportive work culture where patient care is at the forefront. With a commitment to employee growth through training and development, our part-time Patient Experience Advisors enjoy flexible hours and the opportunity to make a meaningful impact in the community of Leicester.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Downing Drive Surgery, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Downing Drive Surgery
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Downing Drive Surgery.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Downing Drive Surgery.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Downing Drive Surgery can really resonate with interviewers and show your commitment to the field.
