At a Glance
- Tasks: Set up and manage AV services for exciting conferences and events.
- Company: Join a vibrant college community with a focus on innovation.
- Benefits: Enjoy free lunches, gym access, and a generous pension scheme.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of dynamic events and enhance your AV skills while earning.
- Qualifications: A levels in English, Maths, and IT; AV experience preferred.
The predicted salary is between 22449 - 22449 £ per year.
Conference AV Support Coordinator (part‑time)
Salary
£22,449.14 per annum for 29 hours per week.
Hours
29 hours per week, unpaid 30‑minute lunch break, including weekends and evenings.
Responsibilities
- Setup and management of the College’s conference and event facilities for both internal and external events.
- Support the setup and operation of the AV services for all meetings and events, including hybrid meetings.
- Move and lift equipment (manual handling training will be given).
Qualifications
- A minimum of A level in English Language, Mathematics and ITQ (or equivalent).
- Experience with a range of AV equipment, including theatre and conference presentation systems.
- Knowledge of AV equipment, theatre lighting and sound systems.
- Strong communication skills with a wide range of people.
- Experience in a customer service role and good customer service skills.
- Ability to move and lift heavy items, following manual handling guidelines and training.
- Self‑driven team player with a flexible approach to work and tasks.
- Willingness to work weekends and evenings.
- Preferred: proficiency in Microsoft Office, conference event booking software, current First Aid qualification, UK‑valid driving licence.
Benefits
- Discretionary bonus scheme.
- Free college lunches on working days.
- Pension scheme (matched contribution up to 10%).
- Employee Assistance Programme 24/7.
- Healthcare cash scheme (prescriptions, dental, optical, physiotherapy).
- Free life assurance cover.
- Optional subsidised private medical and dental schemes.
- Cycle purchase scheme.
- Free use of on‑site gym facilities.
- Free on‑site car parking.
- One additional day off for birthday.
- Employment Information
The role is permanent, part‑time. Applications are being accepted until further notice.
Equality and Diversity
Applicants who declare a disability will be offered an interview if they meet the minimum criteria for the job.
All applicants will be notified once shortlisting has taken place.
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StudySmarter Expert Advice🤫
We think this is how you could land Conference AV Support Co-ordinator (Part Time) in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Downing College Cambridge and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Downing College Cambridge and let us see your personality shine through!
We think you need these skills to ace Conference AV Support Co-ordinator (Part Time) in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Downing College Cambridge.
Get Familiar with Our Brand:Before applying, take some time to learn about Downing College Cambridge and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Downing College Cambridge
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Downing College Cambridge.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Downing College Cambridge will surely appreciate.
