Position Overview
The Analyst, GFO, Order Processing is responsible for reviewing and troubleshooting sales orders related to order processing and billing. The ideal candidate will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules. You will also work to improve processes, find efficiencies, and streamline systems.
Responsibilities
- Process and manage Trial, Sale and Cancellation orders into CRM/billing system for the complete Factiva, R&C, WSJ Corp and eFinancial product suite and ensure that all business rules are followed.
- Entitle users to services they have contracted for, ensuring they have the correct entitlement in accordance with their contract.
- Assist Disputes, Credit Control, and Accounts Receivable and Finance departments with account and client queries.
- Provide backup and data related to billing for Financial Audits.
Qualifications/Requirements
- 1+ years of experience needed
- Positive outlook on change and a flexible approach to the work environment adjusting effectively to new work structures, processes, requirements, or cultures.
- Great attention to detail to ensure every aspect of contracts and terms and conditions are covered.
- Ability to work independently, taking initiative to work through the queues and using best judgment on prioritizing work and what should be flagged on sales orders and contracts.
- Strong interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.
- Ability to accurately follow a large set of procedural guidelines.
- Able to develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Excellent time and resource management skills to ensure that work is completed efficiently.
- Advanced knowledge, understanding internal CRM and Billing Systems.
- Knowledge of Salesforce and SAP.
Our Benefits
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Sr Analyst, GFO, Order Processing employer: Dow Jones
At Dow Jones, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Our employees benefit from competitive compensation packages, comprehensive insurance, generous paid time off, and robust career growth programs, all while working in a vibrant European market that values security and geopolitical insights. Join us to be part of a forward-thinking team where your contributions directly impact our success and your professional development is a priority.
