At a Glance
- Tasks: Lead a dynamic team to drive customer retention and growth in a fast-paced environment.
- Company: Join Dow Jones, a global leader in news and business intelligence.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Collaborate across departments and enjoy a culture of innovation and support.
- Why this job: Make a real impact by developing strategies that enhance customer success.
- Qualifications: 12+ years of experience in account management and team leadership required.
The predicted salary is between 80000 - 100000 € per year.
About The Team
When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we are newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television—including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media informs the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.
About The Role
Our corporate subscriptions team is seeking a Director, Account Management to drive customer retention and growth. The role requires a mix of strategic, leadership, and operational skills to effectively manage a team.
You Will:
- Manage a group of Account Managers focused on retention, renewal and growth of existing business.
- Develop customer success strategy for the team.
- Be responsible for revenue attainment of (TBD) and account growth of (TBD).
- Recruit, train and mentor team.
- Work with team to identify opportunities for upselling, cross-selling and renewals.
- Ensure smooth account handover between new business team and customer success team.
- Establish KPIs for CSM team and track pipeline via Salesforce.
- Work cross-functionally with other departments (legal, sales, finance, marketing, operations, billing, etc.).
- Report key metrics to leadership.
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions.
You Have:
- 12+ years experience.
- Experience managing and mentoring a team of Account Managers.
- Ability to set and track KPIs to measure team performance.
- Experience in renewals, expansion, and revenue retention.
- Strong analytical skills to track customer health scores and pipeline data.
- Proficiency in Salesforce or other CRM platforms for account tracking and reporting.
- Ability to work with sales, finance, legal, marketing, operations, and billing teams.
- Strong communication and stakeholder management skills.
- Experience in developing and executing customer success strategies.
- Expertise in customer retention, upselling, and cross-selling.
Our Benefits:
- Comprehensive Healthcare Plans.
- Paid Time Off.
- Retirement Plans.
- Comprehensive Medical, Dental and Vision Insurance Plans.
- Education Benefits.
- Paid Maternity and Paternity Leave.
- Family Care Benefits.
- Commuter Transit Program.
- Subscription Discounts.
- Employee Referral Program.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Sales Director employer: Dow Jones
At Dow Jones, we pride ourselves on being a leading global news and information company that fosters a dynamic and innovative work environment. As a Sales Director, you will benefit from comprehensive healthcare plans, generous paid time off, and robust employee growth opportunities, all while working alongside a talented team dedicated to driving customer success. Our commitment to diversity and inclusion, coupled with our focus on professional development, makes Dow Jones an exceptional employer for those seeking meaningful and rewarding careers in the heart of the media industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Director role.
✨Tip Number 2
Prepare for those interviews by researching Dow Jones inside out. Understand their products, values, and recent news. We want you to show up as a knowledgeable candidate who’s genuinely excited about the opportunity to drive customer success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing teams and driving revenue growth. We suggest you highlight specific examples of how you’ve successfully retained customers and identified upselling opportunities in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can contribute to our mission of transforming information into insight.
We think you need these skills to ace Sales Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Director role. Highlight your experience in managing teams, driving customer retention, and achieving revenue growth. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention any specific achievements that demonstrate your success in account management.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, be sure to include examples of how you've tracked KPIs or improved customer health scores in your previous roles. We love numbers, so show us what you've achieved!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see your application!
How to prepare for a job interview at Dow Jones
✨Know Your Numbers
As a Sales Director, you'll need to demonstrate your ability to drive revenue and manage KPIs. Before the interview, brush up on your past performance metrics and be ready to discuss specific examples of how you've achieved growth and retention in previous roles.
✨Showcase Your Leadership Style
This role involves managing a team, so it's crucial to articulate your leadership approach. Prepare anecdotes that highlight your experience in mentoring and developing team members, as well as how you've fostered a collaborative environment to achieve success.
✨Understand the Customer Success Strategy
Familiarise yourself with customer success strategies relevant to Dow Jones. Be prepared to discuss how you would develop and implement these strategies, focusing on upselling and cross-selling opportunities that align with their suite of enterprise subscription solutions.
✨Cross-Functional Collaboration
Since the role requires working with various departments, think about how you've successfully collaborated with sales, finance, and marketing teams in the past. Be ready to share examples of how you navigated challenges and ensured smooth communication across functions.
