At a Glance
- Tasks: Support partner onboarding, CRM updates, and maintain accurate records for the PAL team.
- Company: Join a dynamic team focused on enhancing partner experiences and operational efficiency.
- Benefits: Enjoy 20 weeks parental leave, remote work options, wellness memberships, and financial rewards.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Be a key player in streamlining operations and making a real impact on partner relationships.
- Qualifications: Strong organisational skills, attention to detail, and experience with CRM systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Partner Operations Coordinator to support the day-to-day administration, onboarding and maintenance of partners across the PAL team. This is a junior to mid-level operations role, suited to someone who is highly organised, detail-oriented and comfortable providing coordination, process and administrative support across internal teams.
You will support partner onboarding, CRM updates, reporting, billing coordination, records management and general process administration. This role does not carry direct revenue ownership. Instead, it plays an important part in helping the PAL team operate efficiently, maintain accurate records and deliver a smooth partner experience. The position will report to the Director, Global Head, Channel Partnerships, PAL.
- Coordinate day-to-day operational and administrative activities for new and existing partners.
- Support the PAL team with partner onboarding once agreements are signed or amended, including coordinating content testing, delivery set-up, billing information, invoicing support and records management.
- Maintain accurate partner, account and opportunity records within Salesforce and other CRM systems.
- Provide administrative and operational support to PAL Managers and Directors, helping them navigate internal processes, systems and workflows.
- Prepare regular reports, trackers and updates for the PAL team using available data from CRM systems, spreadsheets and internal tools.
- Support process improvements by identifying ways to make operational tasks more efficient, consistent and well documented.
- Coordinate with internal teams including Legal, Finance, Product and Technology to support partner set-up, approvals, documentation, demos, trials and ongoing record management.
- Help manage internal and external timelines, follow-ups and process updates to ensure tasks are completed accurately and on time.
- Support the PAL team in delivering a positive partner experience by ensuring information, documentation and internal actions are well coordinated.
Benefits:
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Qualifications:
- Experience with data visualisation tools such as QuickSight, Looker Studio, Tableau or Power Pivot would be a plus, but is not required.
- Strong Excel or Google Sheets skills, including the ability to maintain trackers, update reports and work with data accurately.
- Experience using Salesforce or another CRM system.
- Experience supporting partnership, sales, licensing, media, membership, telco or customer operations teams would be helpful, but is not essential.
- Good knowledge of Microsoft Office and Google Suite.
- Good written and verbal communication skills.
- Experience in an operations, coordination, administration or sales support role, ideally within a B2B environment.
- The ability to manage multiple tasks, deadlines and stakeholders at the same time.
- A proactive and collaborative approach, with a willingness to support others and improve processes.
- Strong organisational skills and excellent attention to detail.
Partner Operations Coordinator in London employer: Dow Jones
At Dow Jones, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Our employees benefit from competitive compensation packages, comprehensive insurance, generous paid time off, and robust career growth programs, all while working in a vibrant European market that values security and geopolitical insights. Join us to be part of a forward-thinking team where your contributions directly impact our success and your professional development is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Operations Coordinator in London
✨Get Chatty at Local Community Events
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Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Dow Jones a taste of how you handle customer queries.
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✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Dow Jones.
We think you need these skills to ace Partner Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Dow Jones!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Dow Jones
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
