Director of Client Management in London

Requirements

• Deep Market Experience: Proven experience in senior relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, with a strong understanding of the market landscape and client decision‑making.
• Customer‑First Mindset: A genuine passion for client engagement and a track record of building long‑term, growth‑oriented partnerships. You understand that lasting commercial success comes from trust, consistent service, and deep understanding of customer needs.
• Cross‑Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals. You bring people together, align competing priorities, and create momentum in environments where authority is earned rather than assumed.
• Commercial Acumen: Comfortable interpreting usage data, account trends, and market signals to inform client strategy. You can identify expansion opportunities and translate client insight into actionable commercial recommendations.
• Communication & Executive Presence: Exceptional written and verbal communication skills. You can engage confidently with senior stakeholders, translate complex product capabilities into clear value propositions, and build credibility at every level of the client organization.
• C‑Suite Engagement: Proven experience engaging directly with senior stakeholders, both internally and externally. Face‑to‑face relationship building is a strength and a preference.
• Understanding of AI's Impact on Customers: A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision‑making of energy market participants. You use this knowledge to engage clients in deeper, more strategic conversations — anticipating their evolving needs and ensuring Dow Jones Energy's portfolio remains central to how they operate in an AI‑driven environment.
• CRM Proficiency: Experienced with CRM platforms, preferably Salesforce. Disciplined in maintaining accurate records and using data to manage account priorities effectively.

What the job involves

• Reports to VP of Commercial Transformation.
• Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts.
• This is not a traditional account management role. It is a cross‑functional, client‑facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers, from day‑to‑day interactions through to long‑term strategic partnership. The Client Relationship Manager works closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure the full value of the Dow Jones Energy portfolio is realized by each account.
• Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
• Cross‑Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience. Work closely with Sales, Product, Editorial, and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.
• Opportunity Identification & Growth: Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross‑sell, upsell, and strategic account expansion. Translate client insight and market knowledge into actionable commercial strategies.
• Pre‑ and Post‑Sale Engagement: Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal. Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise‑wide licenses.
• Client Advocacy & Feedback: Act as the voice of the client internally. Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
• Account Health & Commercial Discipline: Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity. Keep detailed records in CRM systems to support commercial planning and leadership reporting.
• Partnership Building: Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.