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For Companies At a Glance
- Tasks: Lead client engagement and build strong partnerships with key accounts in the energy sector.
- Company: Join Dow Jones Energy, a leader in market intelligence and analytics.
- Benefits: Enjoy comprehensive healthcare, paid time off, and career development opportunities.
- Other info: Collaborative culture that values innovation and commercial acumen.
- Why this job: Shape client success and influence product direction in a dynamic environment.
- Qualifications: Experience in relationship management and a passion for client engagement.
The predicted salary is between 80000 - 100000 £ per year.
Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts. This is not a traditional account management role. It is a cross-functional, client-facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers, from day-to-day interactions through to long-term strategic partnership.
The Client Relationship Manager works closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure the full value of the Dow Jones Energy portfolio is realized by each account.
About Dow Jones Energy
Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high-stakes commercial decisions in volatile and fast-evolving markets.
You Will
- Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
- Cross-Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience. Work closely with Sales, Product, Editorial, and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.
- Opportunity Identification & Growth: Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion. Translate client insight and market knowledge into actionable commercial strategies.
- Pre- and Post-Sale Engagement: Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal. Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses.
- Client Advocacy & Feedback: Act as the voice of the client internally. Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
- Account Health & Commercial Discipline: Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity. Keep detailed records in CRM systems to support commercial planning and leadership reporting.
- Partnership Building: Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.
You Have
- Deep Market Experience: Proven experience in senior relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, with a strong understanding of the market landscape and client decision-making.
- Customer-First Mindset: A genuine passion for client engagement and a track record of building long‑term, growth‑oriented partnerships. You understand that lasting commercial success comes from trust, consistent service, and deep understanding of customer needs.
- Cross-Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals. You bring people together, align competing priorities, and create momentum in environments where authority is earned rather than assumed.
- Commercial Acumen: Comfortable interpreting usage data, account trends, and market signals to inform client strategy. You can identify expansion opportunities and translate client insight into actionable commercial recommendations.
- Communication & Executive Presence: Exceptional written and verbal communication skills. You can engage confidently with senior stakeholders, translate complex product capabilities into clear value propositions, and build credibility at every level of the client organization.
- C-Suite Engagement: Proven experience engaging directly with senior stakeholders, both internally and externally. Face‑to‑face relationship building is a strength and a preference.
- Understanding of AI's Impact on Customers: A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision‑making of energy market participants. You use this knowledge to engage clients in deeper, more strategic conversations — anticipating their evolving needs and ensuring Dow Jones Energy's portfolio remains central to how they operate in an AI‑driven environment.
- CRM Proficiency: Experienced with CRM platforms, preferably Salesforce. Disciplined in maintaining accurate records and using data to manage account priorities effectively.
What You Will Gain
- A high‑visibility role at the intersection of commercial strategy, client success, and product — with direct exposure to some of the most sophisticated energy market participants in the world.
- The opportunity to shape how Dow Jones Energy shows up for its most critical clients, influencing both go‑to‑market execution and product direction.
- A collaborative, cross‑functional culture that values intellectual curiosity, client empathy, and commercial acumen.
- Career development within a global organization committed to innovation, excellence, and the continued evolution of energy market intelligence.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Director, Client Management in London employer: Dow Jones
Contact Detail:
Dow Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like Director of Client Management. Personal referrals can give you a leg up, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching Dow Jones Energy inside out. Understand their products, market position, and client engagement strategies. This will help you speak their language and show that you’re genuinely interested in how you can contribute.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in relationship management and how it aligns with their needs. Role-play with a friend or mentor to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Director, Client Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client management and cross-functional collaboration. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, it’s crucial to demonstrate your exceptional written communication skills. Use clear, concise language in your application to reflect your ability to convey complex ideas effectively.
Highlight Your Market Knowledge: We’re looking for someone with deep market experience, especially in energy or financial data. Make sure to include any insights or trends you’ve identified in your previous roles that could be relevant to Dow Jones Energy’s offerings.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dow Jones Energy!
How to prepare for a job interview at Dow Jones
✨Know Your Market
Before the interview, dive deep into the energy market landscape. Understand the key players, trends, and challenges that Dow Jones Energy faces. This knowledge will help you demonstrate your expertise and show how you can contribute to their client engagement strategy.
✨Showcase Your Client-Centric Approach
Prepare examples that highlight your customer-first mindset. Discuss specific instances where you've built long-term partnerships or turned client feedback into actionable strategies. This will illustrate your ability to champion exceptional client engagement.
✨Cross-Functional Collaboration is Key
Be ready to discuss how you've successfully worked across different teams in previous roles. Share stories that showcase your ability to break down silos and create cohesive strategies that benefit clients. This aligns perfectly with the collaborative culture at Dow Jones Energy.
✨Engage with Confidence
Practice articulating complex ideas clearly and confidently. Prepare to engage with senior stakeholders during the interview, as this role requires strong communication skills. Use your understanding of AI's impact on the industry to spark insightful conversations about future client needs.