Creative Operations Associate Director in London

OverviewReporting into the Executive Director of International Content at The Trust, this role leads and oversees client services, production and project management of branded content programs across the International market. Working closely with Editorial, Design, Development, Performance, Planning, Integrated Marketing and Sales teams—and ensuring a link between International and U.S. processes—the Director of Creative Operations, International ensures all branded content ideas come to life on-time and within-budget, leading a team offering first-class service for clients from I.O. to launch.

Responsibilities

Manage an international team of around 4 Creative Operations Managers

Set the tone for International client communications, where Creative Operations serve as the single point of contact and \”safe pair of hands\” for all sold campaigns

Ensure consistency of the client experience across all teams, from kick off through to completion—making sure that timelines, deliverables and expectations are aligned and communicated

Problem solve complex client needs, being the first point of contact and escalation when fixing these

From project brief to delivery, lead relationships and modes of communication with cross-functional teams across Dow Jones: including, but not limited to, sales, content, events, planning and intelligence

Ensure compliance and accuracy across internal and external timelines, budgets and contracts

Establish and lead appropriate vendor relations processes (and account for any difference across labor markets)

Ensure cross-border compliance for vendors, visas, fixers, vaccinations and all aspects of international production—escalating any concerning issues or seeking consultation around complexity

Lead and implement any process or system changes that improve client experience or project efficiencies, including optimization of current processes alongside specific client/regional needs

Collaborate on the feasibility of project pitched in pre-sale, working with the Creative Director on optimal production solutions that can help client needs come to life—taking in the experience of a previous client campaigns and performance

Lead complex client campaigns—and oversee all campaigns—managing the production and delivery of mixed deliverable campaign assets, including original articles, custom landing pages, videos, animations, podcasts, and more

Manage internal and external stakeholder needs and expectations through establishing proactive and ongoing communication styles

Take responsibility for the resourcing of the creative operations team and external vendors to ensure campaigns are produced and delivered on time and to budget

Skills & Experience

10 years of experience in creative project management/production (in-house or agency)

Excellent communication and presentation skills

Proven track record for strong creative problem-solving skills, with the ability to set priorities, problem solve, multi-task and work in a rapidly changing environment

Solid organizational and management skills, with the capability to lead and collaborate with multiple cross-functional teams on complex projects

Strong experience in program management and communication tools such as Asana, Monday.com, Trello, Slack, Jira or similar

Strong understanding of media and content is a plus

International business experience a plus

Reasonable accommodation: Dow Jones, Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put \”Reasonable Accommodation\” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones – Media Sales

Job Category: Creative & Design

Union StatusUnion / A clear and likely internal candidate

Since 1882, Dow Jones has been finding new ways to bring information to the world\’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron\’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 50951

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