At a Glance
- Tasks: Manage client relationships and ensure successful contract renewals while supporting new sales.
- Company: Join Dow Jones, a leader in risk sales with a focus on client engagement.
- Benefits: Enjoy generous parental leave, remote work options, wellness memberships, and financial rewards.
- Other info: Dynamic role with opportunities for professional growth and collaboration in a fast-paced environment.
- Why this job: Make a real impact by helping clients succeed and driving revenue growth.
- Qualifications: 2-4 years in customer engagement or sales, with strong communication and project management skills.
The predicted salary is between 40500 - 49500 £ per year.
Manage all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue within existing buying centers and supporting new sales into these accounts.
Liaise with internal teams to ensure clients’ business needs are consistently met and support successful renewals.
Own the retention strategy for assigned strategic accounts by building and executing a renewal plan.
Provide monthly reports to the manager highlighting high-risk renewal accounts and strategies to turn them around.
Ensure appropriate customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
Oversee the renewal lifecycle, from pricing and contracting to invoicing and client support, ensuring customer concerns are addressed efficiently.
Support new sales into existing accounts to maximize customer return on investment with Dow Jones.
Build a strong understanding of customers, including their business groups, industries, needs, decision-makers, and the competitor solutions they use.
Act as an internal conduit for client feedback and competitive intelligence to Dow Jones Product, Content, and Marketing teams.
Identify opportunities to increase revenue within assigned accounts through up-selling and potentially cross-selling, and work with the sales team to pursue them.
Maintain accurate and appropriate client records in the company’s systems.
Benefits:
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- Financial rewards for well-being activities
- ClassPass fitness and wellness membership
Qualifications:
- Exceptional written and verbal communication skills
- 2–4 years of proven success in customer engagement or sales
- Excellent project management and organizational skills, with keen attention to detail
- Proven ability to multitask and adhere to tight deadlines in a fast-paced, collaborative environment
- Proficiency in English, French, and German
- Proficiency in the Microsoft Office suite and Google Drive
- Bachelor’s degree or equivalent experience
Client Engagement Specialist (Dow Jones Risk Sales) in London employer: Dow Jones
At Dow Jones, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Financial Crime Research Analysts benefit from comprehensive training programs, opportunities for professional development, and a commitment to work-life balance, all set in a dynamic environment that encourages meaningful contributions to the financial sector. Join us in our New York office, where you can make a real impact while enjoying the vibrant city life and diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Specialist (Dow Jones Risk Sales) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dow Jones. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dow Jones before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement Specialist (Dow Jones Risk Sales) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dow Jones:Your cover letter is your chance to shine! Tell us why you want to work at Dow Jones specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dow Jones!
How to prepare for a job interview at Dow Jones
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
