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For Companies At a Glance
- Tasks: Lead client engagement and build strong partnerships with key accounts in the energy sector.
- Company: Join Dow Jones Energy, a leader in market intelligence and analytics.
- Benefits: Enjoy comprehensive healthcare, paid time off, and career development opportunities.
- Other info: Collaborative culture that values innovation and commercial acumen.
- Why this job: Shape client success and influence product direction in a dynamic environment.
- Qualifications: Experience in relationship management and a passion for client engagement.
The predicted salary is between 80000 - 100000 £ per year.
Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts. This is not a traditional account management role. It is a cross-functional, client-facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers, from day-to-day interactions through to long-term strategic partnership.
The Client Relationship Manager works closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure the full value of the Dow Jones Energy portfolio is realized by each account.
About Dow Jones Energy
Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high-stakes commercial decisions in volatile and fast-evolving markets.
You Will
- Customer Experience & Partnership: Champion a culture of exceptional client engagement within your assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
- Cross-Organizational Collaboration: Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience. Work closely with Sales, Product, Editorial, and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.
- Opportunity Identification & Growth: Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion. Translate client insight and market knowledge into actionable commercial strategies.
- Pre- and Post-Sale Engagement: Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal. Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses.
- Client Advocacy & Feedback: Act as the voice of the client internally. Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
- Account Health & Commercial Discipline: Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity. Keep detailed records in CRM systems to support commercial planning and leadership reporting.
- Partnership Building: Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.
You Have
- Deep Market Experience: Proven experience in senior relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, with a strong understanding of the market landscape and client decision-making.
- Customer-First Mindset: A genuine passion for client engagement and a track record of building long‑term, growth‑oriented partnerships. You understand that lasting commercial success comes from trust, consistent service, and deep understanding of customer needs.
- Cross-Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals. You bring people together, align competing priorities, and create momentum in environments where authority is earned rather than assumed.
- Commercial Acumen: Comfortable interpreting usage data, account trends, and market signals to inform client strategy. You can identify expansion opportunities and translate client insight into actionable commercial recommendations.
- Communication & Executive Presence: Exceptional written and verbal communication skills. You can engage confidently with senior stakeholders, translate complex product capabilities into clear value propositions, and build credibility at every level of the client organization.
- C-Suite Engagement: Proven experience engaging directly with senior stakeholders, both internally and externally. Face‑to‑face relationship building is a strength and a preference.
- Understanding of AI's Impact on Customers: A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision‑making of energy market participants. You use this knowledge to engage clients in deeper, more strategic conversations — anticipating their evolving needs and ensuring Dow Jones Energy's portfolio remains central to how they operate in an AI‑driven environment.
- CRM Proficiency: Experienced with CRM platforms, preferably Salesforce. Disciplined in maintaining accurate records and using data to manage account priorities effectively.
What You Will Gain
- A high‑visibility role at the intersection of commercial strategy, client success, and product — with direct exposure to some of the most sophisticated energy market participants in the world.
- The opportunity to shape how Dow Jones Energy shows up for its most critical clients, influencing both go‑to‑market execution and product direction.
- A collaborative, cross‑functional culture that values intellectual curiosity, client empathy, and commercial acumen.
- Career development within a global organization committed to innovation, excellence, and the continued evolution of energy market intelligence.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Director, Client Management employer: Dow Jones
Contact Detail:
Dow Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Director of Client Management role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your deep market experience and customer-first mindset. Share specific examples of how you've built long-term partnerships and driven growth.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Dow Jones Energy, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! Apply through StudySmarter’s platform to streamline your application process. We’re here to help you every step of the way, so take advantage of the resources we offer to boost your chances of success.
We think you need these skills to ace Director, Client Management
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client engagement shine through. We want to see that you genuinely care about building long-term partnerships and understand the importance of trust in commercial success.
Tailor Your Experience: Make sure to highlight your relevant experience in senior relationship management or account management roles. We’re looking for candidates who can demonstrate a strong understanding of the energy market landscape and how it impacts client decision-making.
Be Clear and Concise: Your written communication skills are key! Use clear language to convey your ideas and ensure your application is easy to read. We appreciate candidates who can translate complex concepts into straightforward value propositions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Dow Jones Energy.
How to prepare for a job interview at Dow Jones
✨Know Your Market
Before the interview, dive deep into the energy market landscape. Understand the key players, trends, and challenges that Dow Jones Energy faces. This knowledge will help you demonstrate your expertise and show how you can contribute to their client engagement strategy.
✨Showcase Your Client-Centric Approach
Prepare examples that highlight your customer-first mindset. Discuss specific instances where you've built long-term partnerships or improved client satisfaction. This will illustrate your passion for client engagement and your ability to drive value for customers.
✨Cross-Functional Collaboration is Key
Be ready to discuss how you've successfully worked across different teams in previous roles. Share stories that showcase your ability to break down silos and create cohesive strategies that benefit clients. This will resonate well with the collaborative culture at Dow Jones Energy.
✨Communicate with Confidence
Practice articulating complex ideas clearly and concisely. Prepare to engage with senior stakeholders by demonstrating your executive presence. Use role-play scenarios to build your confidence in discussing product capabilities and translating them into client value.