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For Companies At a Glance
- Tasks: Join us as a Customer Solutions Engineer, driving innovative solutions for diverse clients.
- Company: Dow Jones has been a leader in delivering vital information for over 130 years.
- Benefits: Enjoy flexible work options and a culture that values diversity and inclusion.
- Why this job: Be part of a dynamic team shaping the future of data integration and analytics.
- Qualifications: 5+ years in customer-facing engineering, with skills in SQL, Python, and APIs required.
- Other info: Opportunities for growth in a tech-savvy environment focused on emerging technologies.
The predicted salary is between 43200 - 72000 £ per year.
For more than 130 years, Dow Jones has been delivering information to top business entities worldwide. Our brands include Factiva, Dow Jones Newswires, The Wall Street Journal, and more. We enable customers to integrate our data with innovative solutions using our text mining and analytics platform, Factiva Analytics.
Our Customer Solutions Engineers (CSE) are key technical partners, driving integration for prospects, customers, and partners ranging from startups to major corporations. They define best practices, incorporate trending technologies, and support customer needs with innovative solutions.
Responsibilities:
- Collaborate with Sales and customers to understand integration possibilities and design solutions.
- Gather technical and business requirements, propose solutions within agreed timelines.
- Demonstrate solutions and address technical questions during sales cycles.
- Guide customers through integration processes, including proof of concepts.
- Share best practices and model designs for technical development and approval processes.
- Provide feedback to product and technology teams on customer trends and requirements.
- Contribute to best practices and stay updated on emerging technologies.
Skills & Experience:
- Customer-first approach with professionalism.
- Over 5 years of experience in a customer-facing engineering role.
- Experience with Agile software development.
- Intermediate knowledge of SQL, Python, and NodeJS.
- Proven experience with APIs and product demonstrations.
- Business acumen and strategic problem-solving skills.
- Experience with RFIs/RFPs.
- Degree in Computer Science or related field.
Highly Desired:
- Experience with Google Cloud Platform, especially BigQuery.
- Strong coding skills in modern programming languages.
- Experience with cloud data ingestion, processing, and storage.
- Knowledge of Machine Learning, NLP, and text mining.
- Familiarity with Dow Jones products like Factiva, Risk & Compliance, Newswires.
Dow Jones is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us via email.
Customer Solutions Engineer/ Sales Engineer employer: Dow Jones
Contact Detail:
Dow Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer/ Sales Engineer
✨Tip Number 1
Familiarise yourself with Dow Jones products, especially Factiva and its analytics capabilities. Understanding how these tools work will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your technical skills, particularly SQL, Python, and NodeJS. Being able to discuss your experience with these languages and how you've used them in customer-facing roles will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with Agile software development and how it relates to customer solutions. Be ready to share specific examples of how you've collaborated with sales teams to deliver successful projects.
✨Tip Number 4
Network with current or former employees of Dow Jones on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Solutions Engineer/ Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing engineering roles. Emphasise your skills in SQL, Python, and NodeJS, as well as any experience with APIs and product demonstrations.
Craft a Compelling Cover Letter: In your cover letter, express your customer-first approach and professionalism. Mention specific examples of how you've collaborated with sales teams and customers to design solutions in previous roles.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. If you have experience with Google Cloud Platform or knowledge of Machine Learning and NLP, make sure to include these details.
Highlight Problem-Solving Abilities: Demonstrate your strategic problem-solving skills by providing examples of how you've addressed customer needs and contributed to best practices in past positions. This will show your potential value to Dow Jones.
How to prepare for a job interview at Dow Jones
✨Understand the Company and Its Products
Before your interview, make sure to research Dow Jones and its various products like Factiva and The Wall Street Journal. Understanding their offerings will help you demonstrate how your skills can contribute to their success.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, Python, and NodeJS in detail. You might be asked to solve a technical problem or demonstrate your coding skills, so brush up on relevant concepts and be ready to showcase your expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer-first approach. Think of examples from your past experiences where you successfully collaborated with customers to design solutions or overcome challenges.
✨Demonstrate Your Knowledge of Emerging Technologies
Since the role involves staying updated on trending technologies, be ready to discuss recent advancements in areas like Machine Learning and NLP. Showing your enthusiasm for continuous learning will impress the interviewers.
