- Manage all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue within existing buying centers and supporting new sales into these accounts
- Liaise with internal teams to ensure clients’ business needs are consistently met and support successful renewals
- Own the retention strategy for assigned strategic accounts by building and executing a renewal plan
- Provide monthly reports to the manager highlighting high-risk renewal accounts and strategies to turn them around
- Ensure appropriate customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the renewal lifecycle, from pricing and contracting to invoicing and client support, ensuring customer concerns are addressed efficiently
- Support new sales into existing accounts to maximize customer return on investment with Dow Jones
- Build a strong understanding of customers, including their business groups, industries, needs, decision-makers, and the competitor solutions they use
- Act as an internal conduit for client feedback and competitive intelligence to Dow Jones Product, Content, and Marketing teams
- Identify opportunities to increase revenue within assigned accounts through up-selling and potentially cross-selling, and work with the sales team to pursue them
- Maintain accurate and appropriate client records in the company’s systems
Benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- Financial rewards for well-being activities
- ClassPass fitness and wellness membership
Exceptional written and verbal communication skills2–4 years of proven success in customer engagement or salesExcellent project management and organizational skills, with keen attention to detailProven ability to multitask and adhere to tight deadlines in a fast-paced, collaborative environmentProficiency in English, French, and GermanProficiency in the Microsoft Office suite and Google DriveBachelor’s degree or equivalent experience
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Client Engagement Specialist (Dow Jones Risk Sales) employer: Dow Jones
At Dow Jones, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Financial Crime Research Analysts benefit from comprehensive training programs, opportunities for professional development, and a commitment to work-life balance, all set in a dynamic environment that encourages meaningful contributions to the financial sector. Join us in our New York office, where you can make a real impact while enjoying the vibrant city life and diverse community.
