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For Companies At a Glance
- Tasks: Manage client relationships and ensure contract renewals while supporting new sales.
- Company: Join Dow Jones, a leader in business intelligence and news.
- Benefits: Enjoy comprehensive healthcare, paid time off, retirement plans, and wellness resources.
- Why this job: Be part of a dynamic team that values client success and drives revenue growth.
- Qualifications: 2-4 years in client engagement or account management; strong communication and organisational skills required.
- Other info: Hybrid work model available; equal opportunity employer committed to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Job Description:
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.
Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.
You Will:
Retention
- Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
- Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer ROI with DJ
Customer Knowledge
- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients\’ business/industry, competitor solutions they are using and the client\’s current and developing needs
- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
Lead Generation
- Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.
You Have:
- Min 2-4 years of experience in client engagement, customer success or account management
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
- Knowledge of Salesforce & Tableau desirable
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put \”Reasonable Accommodation\” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones – Business Intelligence
Job Category:
Sales
Union Status:
Non-Union role #J-18808-Ljbffr
Client Engagement Specialist employer: Dow Jones
Contact Detail:
Dow Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Specialist
✨Tip Number 1
Familiarise yourself with Dow Jones' products and services. Understanding how clients derive value from these offerings will help you engage effectively during interviews and demonstrate your ability to support customer needs.
✨Tip Number 2
Research the key decision-makers within the accounts you would be managing. Knowing who they are and their business priorities can give you an edge in discussions, showing that you are proactive and client-focused.
✨Tip Number 3
Prepare to discuss your experience with retention strategies and how you've successfully managed client relationships in the past. Be ready to share specific examples that highlight your skills in up-selling and cross-selling.
✨Tip Number 4
Network with current or former employees of Dow Jones on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and show genuine interest in the role.
We think you need these skills to ace Client Engagement Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client Engagement Specialist position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV showcases your experience in client engagement, customer success, or account management. Use specific examples to demonstrate your communication skills, project management abilities, and familiarity with tools like Salesforce and Tableau.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of the client's needs and how your skills can contribute to their success. Mention any relevant achievements that showcase your ability to drive renewals and manage client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Engagement Specialist role.
How to prepare for a job interview at Dow Jones
✨Understand the Client's Needs
Before the interview, research the company and its clients. Be prepared to discuss how you would identify and address their specific needs, demonstrating your understanding of the industry and the value that Dow Jones services can provide.
✨Showcase Your Communication Skills
As a Client Engagement Specialist, exceptional communication is key. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations.
✨Demonstrate Project Management Abilities
Be ready to discuss your experience with managing multiple projects simultaneously. Highlight your organisational skills and attention to detail, as these are crucial for overseeing the renewal lifecycle effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to turn around a high-risk renewal or identify upselling opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
