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- Tasks: Manage client relationships and drive successful contract renewals for strategic accounts.
- Company: Join Dow Jones, a leader in business intelligence with a focus on innovation.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Why this job: Make a real impact by ensuring client satisfaction and driving revenue growth.
- Qualifications: 2-4 years in client engagement or account management with strong communication skills.
- Other info: Dynamic, collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.
Responsibilities
- Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
- Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer ROI with DJ
Qualifications
- Min 2-4 years of experience in client engagement, customer success or account management
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
- Knowledge of Salesforce & Tableau desirable
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
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Reasonable accommodation: Dow Jones, Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put \”Reasonable Accommodation\” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones – Business Intelligence
Job Category: Sales
Union Status: Non-Union role
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Client Engagement Specialist employer: Dow Jones
Contact Detail:
Dow Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dow Jones on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we rehearse, the more confident we’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us top of mind. Let’s express our enthusiasm for the role and remind them why we’re the perfect fit for the Client Engagement Specialist position.
We think you need these skills to ace Client Engagement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Specialist role. Highlight your experience in client engagement and how it aligns with our needs at StudySmarter. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since exceptional written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of flair!
Highlight Relevant Experience: Don’t forget to showcase your previous experience in account management or customer success. We’re looking for specific examples of how you’ve successfully managed client relationships and driven renewals in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dow Jones
✨Know Your Clients
Before the interview, take some time to research the company’s clients and their needs. Understanding the specific challenges they face will help you demonstrate how you can effectively manage renewals and support new sales.
✨Showcase Your Communication Skills
As a Client Engagement Specialist, communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. This will highlight your ability to build relationships and address concerns effectively.
✨Demonstrate Project Management Prowess
Be ready to discuss your project management skills. Share specific instances where you managed multiple tasks or projects simultaneously, particularly in a fast-paced environment. This will show that you can handle the demands of the role.
✨Familiarise Yourself with Tools
If you have experience with Salesforce and Tableau, make sure to mention it. If not, consider brushing up on these tools before the interview. Being knowledgeable about the software used in the role will give you an edge and show your commitment to the position.