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For Companies At a Glance
- Tasks: Lead a dynamic team to drive customer retention and growth in a fast-paced environment.
- Company: Join Dow Jones, a global leader in news and business intelligence.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Collaborate across departments and develop strategies for customer success.
- Why this job: Make a real impact in a creative company that values innovation and insight.
- Qualifications: 12+ years of experience in account management and team leadership.
The predicted salary is between 80000 - 100000 £ per year.
About the Team:
When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media informs the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.
About the Role:
Our corporate subscriptions team is seeking a Director, Account Management to drive customer retention and growth. The role requires a mix of strategic, leadership, and operational skills to effectively manage a team.
You Will:
- Manage a group of Account Managers focused on retention, renewal and growth of existing business.
- Develop customer success strategy for the team.
- Be responsible for revenue attainment and account growth.
- Recruit, train and mentor team.
- Work with team to identify opportunities for upselling, cross-selling and renewals.
- Ensure smooth account handover between new business team and customer success team.
- Establish KPIs for CSM team and track pipeline via Salesforce.
- Work cross-functionally with other departments (legal, sales, finance, marketing, operations, billing, etc.).
- Report key metrics to leadership.
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions.
You Have:
- 12+ years experience.
- Experience managing and mentoring a team of Account Managers.
- Ability to set and track KPIs to measure team performance.
- Experience in renewals, expansion, and revenue retention.
- Strong analytical skills to track customer health scores and pipeline data.
- Proficiency in Salesforce or other CRM platforms for account tracking and reporting.
- Ability to work with sales, finance, legal, marketing, operations, and billing teams.
- Strong communication and stakeholder management skills.
- Experience in developing and executing customer success strategies.
- Expertise in customer retention, upselling, and cross-selling.
Our Benefits:
- Comprehensive Healthcare Plans.
- Paid Time Off.
- Retirement Plans.
- Comprehensive Medical, Dental and Vision Insurance Plans.
- Education Benefits.
- Paid Maternity and Paternity Leave.
- Family Care Benefits.
- Commuter Transit Program.
- Subscription Discounts.
- Employee Referral Program.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation: We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
Sales Director in London employer: Dow Jones & Company
Contact Detail:
Dow Jones & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Dow Jones. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for the interview by researching Dow Jones inside out. Know their products, recent news, and how they operate. This shows you’re genuinely interested and ready to contribute to their success right from day one.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role of Sales Director. Highlight your achievements in customer retention and team management to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Director role. Highlight your experience in managing teams, driving customer retention, and achieving revenue growth. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention any specific achievements that demonstrate your success in account management.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've tracked KPIs or improved customer health scores in your previous roles. We love numbers, so show us the impact you've made!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see your application!
How to prepare for a job interview at Dow Jones & Company
✨Know Your Numbers
As a Sales Director, you'll need to demonstrate your ability to drive revenue and manage KPIs. Brush up on your past performance metrics and be ready to discuss how you've achieved growth in previous roles. This shows you’re results-driven and understand the importance of data in decision-making.
✨Showcase Your Leadership Style
Since this role involves managing a team, be prepared to talk about your leadership approach. Share specific examples of how you've mentored and developed your team members. Highlighting your ability to inspire and motivate others will resonate well with the interviewers.
✨Understand the Company’s Products
Familiarise yourself with Dow Jones' suite of enterprise subscription solutions. Being able to discuss how these products can benefit customers will show that you're proactive and genuinely interested in the company. It also helps you identify upselling and cross-selling opportunities during the interview.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various departments. Think of examples where you've successfully collaborated with sales, finance, or marketing teams. Discussing your experience in cross-functional projects will demonstrate your versatility and ability to navigate complex organisational structures.