At a Glance
- Tasks: Manage client relationships and drive successful renewals for Newswires customers in EMEA.
- Company: Join Dow Jones, a leader in financial information and news.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make an impact by helping clients maximise their value from our services.
- Qualifications: 2-4 years in client engagement or account management; interest in financial markets is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end, the Client Engagement Specialist will need to liaise with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team to ensure the clients' business needs are being met consistently to support the renewal. Ultimately, the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned Newswires and Partnerships accounts.
Key Responsibilities:
- Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and your Newswires CES colleagues.
- Proactively provide a monthly or bi-monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround.
- Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease.
- Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year.
- Support new sales into existing accounts to ensure maximum customer ROI with DJ.
- Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners.
- Create and adhere to SLA for client response.
- Understand and advocate for use of DJ suite of tools, to include NewsPlus and the full spectrum of associated newswires.
Customer Knowledge:
- Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ exposure to the financial markets and data sector, competitor solutions they are using and the client’s current and developing needs.
- Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
Lead Generation:
- Where possible identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.
- The CES must maintain accurate and appropriate client records within the Company’s systems.
- The CES will communicate with clients mainly via telephone and email but also via face-to-face meetings in European financial centres.
Preferred Skills:
- Min 2-4 years of proven success in client engagement, customer success or account management.
- Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable.
- Exceptional written and verbal communication skills.
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists.
- Knowledge of Salesforce & Tableau desirable.
- Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable.
- Additional European languages beyond English is desirable.
Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation: We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
Client Engagement Specialist, Newswires, EMEA in London employer: Dow Jones & Company
At Dow Jones, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Engagement Specialist in the vibrant EMEA region, you will benefit from comprehensive healthcare plans, generous paid time off, and robust employee growth opportunities, all while working alongside a talented team dedicated to client success. Our commitment to diversity and inclusion ensures that every voice is heard, making this an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Specialist, Newswires, EMEA in London
✨Tip Number 1
Get to know the company inside out! Research Dow Jones, their products, and the Newswires service. This way, when you chat with them, you can show off your knowledge and how you can add value.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and internal teams, being clear and confident in your conversations is key. Try role-playing with a friend or using online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Engagement Specialist, Newswires, EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Engagement Specialist role. Highlight your experience in client engagement and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role requires exceptional written communication, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of flair, as long as it’s appropriate!
Demonstrate Your Knowledge:Familiarise yourself with Dow Jones and the Newswires service. Mention any relevant experience or knowledge about financial markets and technology in your application. This shows us you’re genuinely interested in the role and our company.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dow Jones & Company
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you’ll be engaging with. Research their business needs, challenges, and how they currently utilise Dow Jones services. This knowledge will help you demonstrate your ability to advocate for their needs effectively.
✨Showcase Your Communication Skills
As a Client Engagement Specialist, communication is key. Prepare to discuss examples of how you've successfully managed client relationships in the past. Be ready to articulate your thoughts clearly and concisely, both verbally and in writing, as this will reflect your fit for the role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've turned around high-risk accounts or improved client satisfaction. Be prepared to share these stories during the interview, highlighting your proactive approach and strategic thinking in retaining clients.
✨Familiarise Yourself with Tools and Technologies
Brush up on your knowledge of Salesforce, Tableau, and other financial data systems mentioned in the job description. Being able to discuss how you’ve used these tools in previous roles will show that you’re ready to hit the ground running.
