Senior Business Analyst (Salesforce)

As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You will work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions. This role is hands-on and varied: some days you will be building a Salesforce dashboard or a Google Sheets "dashboard-style" view that combines multiple data sources; other days you will be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you will be juggling multiple ad hoc projects at once. This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You will also get hands-on exposure to new tools and systems we are bringing in - especially newer AI add-ons - helping us test what is possible and turn that into practical, scalable ways of working.

YOU WILL

• Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs.
• Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use.
• Develop "dashboard-style" reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required.
• Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence.
• Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving.
• Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation.
• Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions.
• Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale.
• Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines.
• Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively.

YOU HAVE

• Willingness to work in our London Bridge Street office at least 3 days a week.
• 2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment.
• Salesforce proficiency with experience in building reports to specific stakeholder requirements, creating and maintaining dashboards, and spotting usage and data-quality issues while driving improved process adherence.
• Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views).
• Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs.
• Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions.
• Excellent time management and prioritisation skills including experience handling frequent ad hoc requests and multiple parallel projects.
• Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership.
• Tableau experience preferred.
• Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred.
• Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred.

YOU ARE

• Curious, proactive, and comfortable with ambiguity - energized by problems that don’t yet have a clear solution.
• Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement.
• High attention to detail, especially around data accuracy and process integrity.
• Empathetic, articulate, calm under pressure, and clear on constraints.
• Able to write professional, helpful emails that balance understanding with firm, realistic expectations.