At a Glance
- Tasks: Manage partner onboarding and support operations for a global team.
- Company: Join Dow Jones, a leader in professional information and partnerships.
- Benefits: Enjoy comprehensive insurance, paid time off, and wellness programs.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that drives impactful partnerships worldwide.
- Qualifications: Experience in B2B operations and proficiency in CRM systems required.
The predicted salary is between 35000 - 45000 € per year.
As a Partner Success Specialist within the PAL operations team, you should have solid experience with end-to-end sales & partnerships, operations and processes including onboarding, reporting, and administrative & CRM support. You will manage the activation, onboarding, and maintenance of Partners. This position will report to the Director, Global Head, Channel Partnerships, PAL.
The Dow Jones Partners and Licensing team (PAL) fosters and grows relationships with Partners and Licensors around the world, helping to power the Professional Information Business, the B2B division of Dow Jones & Company.
You Will:
- Coordinate and manage day-to-day operational activities for new and/or existing partners including providing operations and administrative support to the different teams within PAL to enable them to reduce inefficiencies and overall admin work.
- Support and work with the PAL team in successfully onboarding partners once agreements are signed or modified. Activities include working with different teams internally and externally, ensuring proper content testing and delivery, billing set up and invoicing, and records management.
- Provide guidance and expertise to the PAL Managers and Directors to navigate the different CRM systems.
- Maintain accurate and appropriate records within the global CRM systems providing timely management information.
- Assist in data analysis, reporting, communication, and enabling of available data to the PAL team.
- Continuously look for ways to improve, automate and provide to the PAL team data-driven decisions.
- Manage both internal and external expectations on processes, timelines, approvals, and deadlines.
- Assist PAL team in retaining Dow Jones’ contracted revenue and/or content provision, ensuring content, products, and services suitably address business needs.
- Work in close collaboration with Legal, Finance, Product and Tech teams to ensure technical feasibility, compliance with Certification requirements, completion of NDAs and Partner suitability evaluations, agreement negotiations, vetting and implementation of demo/trials, and new and ongoing record management and reporting.
You Have:
- Experience in an operations-focused role within a B2B partnership or sales team.
- Experience with Salesforce.com and other CRM systems.
- Experience of providing operation and admin support to partnership teams across media, telcos, associations and membership groups is preferred.
- Excellent oral and written communication.
- High level of initiative and self-motivation and ability to work in a fast-paced team environment.
- Excellent knowledge of Microsoft Office and Google Suite, and high proficiency with Microsoft Excel/Google Sheets.
- Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building is a plus.
EMEA Benefits:
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Partner Success Specialist employer: Dow Jones & Company, Inc.
At Dow Jones, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Partner Success Specialist, you will benefit from comprehensive insurance plans, generous paid time off, and access to wellness programs, all while working in a fast-paced environment that encourages professional growth and development. Join us in our EMEA office to be part of a team that values your contributions and supports your career aspirations.
Contact Detail:
Dow Jones & Company, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dow Jones, especially those in the PAL team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your past work that highlight your experience with CRM systems and operations support. This will help you stand out during interviews.
✨Tip Number 3
Be ready to discuss your multi-tasking abilities. Think of specific examples where you've juggled multiple projects successfully. This is key for the Partner Success Specialist role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Partner Success Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Success Specialist role. Highlight your experience with B2B partnerships, operations, and CRM systems like Salesforce.com. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of collaboration, it's crucial to demonstrate your excellent oral and written communication skills. Use clear and concise language in your application to show us you can communicate effectively with partners and internal teams.
Highlight Your Initiative:We love self-motivated individuals! In your application, share examples of how you've taken the initiative in past roles, especially in fast-paced environments. This will help us see that you're ready to tackle the challenges of the Partner Success Specialist position.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Dow Jones & Company, Inc.
✨Know Your CRM Inside Out
Since the role involves working with CRM systems like Salesforce.com, make sure you brush up on your knowledge of these tools. Familiarise yourself with how they function, and be ready to discuss any previous experiences you've had using them. This will show that you're prepared and understand the technical aspects of the job.
✨Showcase Your Multi-Tasking Skills
The job requires managing multiple complex projects simultaneously. Prepare examples from your past work where you successfully juggled various tasks. Highlight your organisational skills and how you prioritised effectively to meet deadlines. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role. Good communication can set you apart from other candidates.
✨Be Ready to Discuss Data Analysis
Since the position involves data analysis and reporting, be prepared to talk about your experience with data visualisation tools like QuickSight or Tableau. Bring examples of how you've used data to drive decisions in previous roles. This will highlight your analytical skills and your ability to contribute to data-driven strategies.
