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- Tasks: Manage customer implementations of TPRM products and ensure smooth operations.
- Company: Join Dow Jones, a leader in risk management solutions.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Why this job: Make a real impact by delivering tailored solutions to clients.
- Qualifications: Degree preferred; experience in project management and customer engagement is key.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 50000 - 65000 £ per year.
The Product Implementation Manager is responsible for the full lifecycle management of customers for Dow Jones’ Third Party Risk Management (TPRM) suite of products, from pre-sales support through to business-as-usual operational management of the client requirements. A key aspect involves developing tailored compliance processes that align with each client's unique policies and procedures. You'll lead all related activities, including the creation of Functional Specifications and project management activities. Furthermore, you will be responsible for managing the client change management process throughout the entire client relationship, ensuring their ongoing needs are met. Overall, the Product Implementation Manager will ensure that client implementations are delivered on time and within budget, while also managing the ongoing relationship and change management process.
You Will:
- Act as the primary operational contact for customers and responsible for the oversight of day-to-day management of TPRM implementations in assigned clients.
- Present solutions and proposals for customer approval and provide training on the final solution.
- Drive implementation of TPRM Products by tracking activity, resolving any problems that might arise.
- Support integration for our SAAS products.
- Provide regular feedback to the Sales team during the implementation phase, escalating any changes that customers want to make that may have commercial implications.
- Manage multiple customer implementations, whilst maintaining high levels of customer engagement.
- Define and document concise functional specification documentation for approval by the customer for all implementations of TPRM Products or subsequent change requests.
- Assist in the scoping and budget requirements of new implementations and change request projects.
- Serve as liaison between the customers, sales and technical teams in the coordination, communication and delivery of all new implementations or changes to existing services.
- Ensure that all company and department processes and policies are adhered to.
- Conduct insightful analysis into ongoing or one-time operational issues - highlighting relevant business trends and opportunities for improvement.
- Understand customer and industry demand and provide feedback to inform the functional development of Dow Jones’ TPRM platforms.
You Have:
- College degree strongly preferred (degree in business technology, business or law would be an advantage).
- Relevant post-graduate commercial experience.
- Demonstrated proficiency in delivering technical products and training to individuals with non-technical backgrounds.
- Proficiency in French is strongly desired.
- Enthusiasm for finding the right solutions for customers.
- Extensive interpersonal, planning and cross-group coordination skills at all levels.
- Ability to work on multiple, diverse projects simultaneously.
- Ability to define goals and milestones clearly, with a proven track record of delivery.
- Demonstrated ability to synthesize broad and complex information.
- Experience with project management tools desired.
Our Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Product Implementation Manager in London employer: Dow Jones & Company, Inc.
Contact Detail:
Dow Jones & Company, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Product Implementation Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its TPRM products. Be ready to discuss how your skills align with their needs, especially around compliance processes and project management. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in managing client relationships and delivering technical solutions. Make it engaging and relevant to the role, so they can see you in action as their next Product Implementation Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Dow Jones and making a difference in the TPRM space.
We think you need these skills to ace Product Implementation Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with project management and customer engagement. We want to see how your skills align with the role of Product Implementation Manager, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and drive solutions, especially in a technical environment.
Highlight Relevant Experience: If you’ve got experience in managing client relationships or implementing technical products, make sure to bring that to the forefront. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Dow Jones & Company, Inc.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Dow Jones’ Third Party Risk Management (TPRM) suite. Familiarise yourself with the key features and benefits of the products, as well as any recent updates or changes. This will help you confidently discuss how you can manage client implementations effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific client situations or challenges. Think of examples from your past experience where you've successfully managed similar projects or resolved issues. Be ready to explain your thought process and the steps you took to achieve positive outcomes.
✨Showcase Your Project Management Skills
Since this role involves managing multiple customer implementations, highlight your project management experience. Discuss the tools you’ve used, how you track progress, and how you ensure projects are delivered on time and within budget. Providing concrete examples will demonstrate your capability in this area.
✨Emphasise Communication and Interpersonal Skills
As a Product Implementation Manager, you'll need to liaise between various teams and clients. Be prepared to discuss how you build relationships, manage expectations, and communicate effectively with both technical and non-technical stakeholders. Share examples that illustrate your ability to engage and train clients successfully.