At a Glance
- Tasks: Manage partner onboarding and support operations for a global team.
- Company: Join Dow Jones, a leader in professional information and partnerships.
- Benefits: Enjoy comprehensive insurance, paid time off, and wellness programs.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team driving impactful partnerships worldwide.
- Qualifications: Experience in B2B operations and proficiency in CRM systems required.
The predicted salary is between 35000 - 45000 € per year.
As a Partner Success Specialist within the PAL operations team, you should have solid experience with the end-to-end sales & partnerships, operations and processes including onboarding, reporting, and administrative & CRM support. You will manage the activation, onboarding, and maintenance of Partners. This position will report to the Director, Global Head, Channel Partnerships, PAL.
The Dow Jones Partners and Licensing team (PAL) fosters and grows relationships with Partners and Licensors around the world, helping to power the Professional Information Business, the B2B division of Dow Jones & Company.
You Will:
- Coordinate and manage day-to-day operational activities for new and/or existing partners including providing operations and administrative support to the different teams within PAL to enable them to reduce inefficiencies and overall admin work.
- Support and work with the PAL team in successfully onboarding partners once agreements are signed or modified. Activities include working with different teams internally and externally, ensuring proper content testing and delivery, billing set up and invoicing, and records management.
- Provide guidance and expertise to the PAL Managers and Directors to navigate the different CRM systems.
- Maintain accurate and appropriate records within the global CRM systems providing timely management information.
- Assist in data analysis, reporting, communication, and enabling of available data to the PAL team.
- Continuously look for ways to improve, automate and provide to the PAL team data-driven decisions.
- Manage both internal and external expectations on processes, timelines, approvals, and deadlines.
- Assist PAL team in retaining Dow Jones’ contracted revenue and/or content provision, ensuring content, products, and services suitably address business needs.
- Work in close collaboration with Legal, Finance, Product and Tech teams to ensure technical feasibility, compliance with Certification requirements, completion of NDAs and Partner suitability evaluations, agreement negotiations, vetting and implementation of demo/trials, and new and ongoing record management and reporting.
You Have:
- Experience in an operations-focused role within a B2B partnership or sales team.
- Experience with Salesforce.com and other CRM systems.
- Experience of providing operation and admin support to partnership teams across media, telcos, associations and membership groups is preferred.
- Excellent oral and written communication.
- High level of initiative and self-motivation and ability to work in a fast-paced team environment.
- Excellent knowledge of Microsoft Office and Google Suite, and high proficiency with Microsoft Excel/Google Sheets.
- Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building is a plus.
EMEA Benefits:
- Comprehensive Insurance Plans
- Paid Time Off
- Family Care Benefits
- Access to Dow Jones Products
- Subscription Discounts
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
Partner Success Specialist in London employer: Dow Jones & Company, Inc.
At Dow Jones, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Partner Success Specialist, you will benefit from comprehensive insurance plans, generous paid time off, and access to wellness programs, all while working in a fast-paced environment that encourages professional growth and development. Our commitment to employee well-being and support ensures that you can thrive both personally and professionally in this rewarding role.
Contact Detail:
Dow Jones & Company, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dow Jones, especially those in the PAL team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your past work that highlight your experience with CRM systems and operations support. This will help you stand out during interviews.
✨Tip Number 3
Be ready to discuss your multi-tasking abilities. Think of specific examples where you juggled multiple projects successfully. This is key for the Partner Success Specialist role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Partner Success Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations and partnerships. We want to see how your skills align with the role of Partner Success Specialist, so don’t hold back on showcasing relevant achievements!
Show Off Your CRM Skills:Since you'll be working with CRM systems like Salesforce, it’s a good idea to mention any specific experiences you have with these tools. We love seeing candidates who can hit the ground running, so if you've got data management or reporting experience, let us know!
Communicate Clearly:Your written communication skills are key for this role, so make sure your application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively, just like you would in the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Dow Jones & Company, Inc.
✨Know Your CRM Inside Out
Since the role involves working with CRM systems like Salesforce.com, make sure you brush up on your knowledge of these tools. Familiarise yourself with common functionalities and how they can streamline operations. Being able to discuss specific features or past experiences using CRM systems will show your expertise.
✨Showcase Your Multi-Tasking Skills
This position requires juggling multiple complex projects, so be prepared to share examples from your past where you've successfully managed several tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your organisational skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare a few points about how you've effectively communicated with different teams in previous roles, especially in a B2B context.
✨Demonstrate Your Problem-Solving Ability
The job involves improving processes and reducing inefficiencies. Think of specific instances where you've identified a problem and implemented a solution. Be ready to discuss how you approached the issue, what steps you took, and the positive outcomes that followed.
