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- Tasks: Lead and optimise creative operations for international branded content projects.
- Company: Join a dynamic team at Dow Jones, a leader in media and content.
- Benefits: Competitive salary, diverse projects, and opportunities for professional growth.
- Why this job: Make a global impact by managing creative campaigns across cultures.
- Qualifications: 10 years in creative project management with strong communication skills.
- Other info: Work in a fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Reporting into the Executive Director of International Content at The Trust, this role leads and oversees client services, production and project management of branded content programs across the International market. Working closely with our Editorial, Design, Development, Performance, Planning, Integrated Marketing and Sales teams—as well ensuring a link between International and U.S. processes—the Director of Creative Operations, International ensures all branded content ideas come to life on-time and within-budget, leading a team offering first-class service for clients from I.O. to launch.
This role is a leadership role, charged with overseeing and optimizing our processes—maintaining high-levels of client service and production excellence, leading process and strategy improvement and escalating issues appropriately when needed. This position will oversee a team of Creative Operations Managers across Europe and Asia. Responsible for aligning internal and external processes across these teams, the Director of Creative Operations, International also plays a crucial role in assisting the growth of client relationships, understanding the nuanced cultural needs across our markets.
This role is responsible for ensuring our processes and systems are aligned, maintaining oversight on client handling style and ensuring all projects are compliant and run alongside well-managed budgets and timelines. The work spans a diverse range of content, from written work to films and audio stories.
Responsibilities- Manage an international team of around 4 Creative Operations Managers
- Set the tone for International client communications, where Creative Operations serve as the single point of contact and “safe pair of hands” for all sold campaigns
- Ensure consistency of the client experience across all teams, from kick off through to completion—making sure that timelines, deliverables and expectations are aligned and communicated
- Problem solve complex client needs, being the first point of contact and escalation when fixing these
- From project brief to delivery, lead relationships and modes of communication with cross-functional teams across Dow Jones: including, but not limited to, sales, content, events, planning and intelligence
- Ensure compliance and accuracy across internal and external timelines, budgets and contracts
- Establish and lead appropriate vendor relations processes (and account for any difference across labor markets)
- Ensure cross-border compliance for vendors, visas, fixers, vaccinations and all aspects of international production—escalating any concerning issues or seeking consultation around complexity
- Lead and implement any process or system changes that improve client experience or project efficiencies, including optimization of current processes alongside specific client/regional needs
- Collaborate on the feasibility of project pitched in pre-sale, working with the Creative Director on optimal production solutions that can help client needs come to life—taking in the experience of previous client campaigns and performance
- Lead complex client campaigns—and oversee all campaigns—managing the production and delivery of mixed deliverable campaign assets, including original articles, custom landing pages, videos, animations, podcasts, and more
- Manage internal and external stakeholder needs and expectations through establishing proactive and ongoing communication styles
- Take responsibility for the resourcing of the creative operations team and external vendors to ensure campaigns are produced and delivered on time and to budget
- 10 years of experience in creative project management/production (in-house or agency)
- Excellent communication and presentation skills
- Proven track record for strong creative problem-solving skills, with the ability to set priorities, problem solve, multi-task and work in a rapidly changing environment
- Solid organizational and management skills, with the capability to lead and collaborate with multiple cross-functional teams on complex projects
- Strong experience in program management and communication tools such as Asana, Monday.com, Trello, Slack, Jira or similar
- Strong understanding of media and content is a plus
- International business experience a plus
Creative Operations Associate Director employer: Dow Jones & Company, Inc.
Contact Detail:
Dow Jones & Company, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Operations Associate Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values so you can tailor your responses. Show them you’re not just another candidate, but someone who genuinely cares about what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Creative Operations Associate Director. Highlight your leadership skills and how you’ve successfully managed teams and projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Creative Operations Associate Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in creative project management and client services. We want to see how your skills align with the role of Creative Operations Associate Director, so don’t hold back!
Showcase Your Leadership Skills: Since this is a leadership role, it’s crucial to demonstrate your ability to manage teams and oversee projects. Share specific examples of how you've led teams to success and improved processes in your previous roles.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Include instances where you’ve tackled complex client needs or resolved issues effectively. This will show us that you’re ready to handle the challenges of this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Dow Jones & Company, Inc.
✨Know Your Stuff
Before the interview, dive deep into the company’s projects and their approach to creative operations. Familiarise yourself with their branded content programs and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves managing a team, prepare examples of how you've successfully led teams in the past. Highlight your ability to foster collaboration across different departments and how you’ve tackled complex client needs.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in previous roles and how you resolved them, especially in high-pressure situations or when managing multiple projects.
✨Understand Cultural Nuances
Since this position spans international markets, brush up on cultural differences that may affect client relationships. Be prepared to discuss how you would adapt strategies to meet diverse client needs across Europe and Asia.
