At a Glance
- Tasks: Manage client relationships and drive successful renewals for Newswires customers in EMEA.
- Company: Join Dow Jones, a leader in financial news and information.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make an impact by helping clients maximise their use of our innovative services.
- Qualifications: 2-4 years in client engagement or account management; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The CES retains existing contract revenue within existing buying centers and supports new sales into these accounts made by the Account Executive. To this end the CES liaises with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team, to ensure the clients’ business needs are consistently met to support the renewal. The CES must develop and drive successful renewals, ensuring a strong revenue base for Dow Jones. Success is measured based on the retention rates of the CES-assigned Newswires and Partnerships accounts.
Key Responsibilities
- Retention
- Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and CES colleagues.
- Proactively provide a monthly or bi‑monthly clear picture to management and collaborating team highlighting high‑risk renewal accounts within the region and strategy/ideas to turnaround.
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports – key accounts to be monitored monthly for usage increase/decrease.
- Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, ensuring customer concerns are addressed correctly and efficiently throughout the fiscal year.
- Support new sales into existing accounts to ensure maximum customer ROI with DJ.
- Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners.
- Create and adhere to SLA for client response.
- Understand and advocate for use of DJ suite of tools, including NewsPlus and the full spectrum of associated newswires.
- Customer Knowledge
- Know your customer, including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ exposure to financial markets and data sector, competitor solutions they are using, and the client’s current and developing needs.
- Understand how your clients derive value from DJ services/products, and know the people involved, including decision makers within those groups.
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Lead Generation
- Where possible, identify opportunities for increased revenue within the set of accounts (up‑selling and possibly cross‑selling) and work with other members of the sales team to follow through on such opportunities.
The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email but also via face‑to‑face meetings in European financial centres.
Preferred Skills
- Min 2–4 years of proven success in client engagement, customer success or account management.
- Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable.
- Exceptional written and verbal communication skills.
- Proven ability to multi‑task and adhere to tight deadlines in a fast‑paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists.
- Knowledge of Salesforce & Tableau desirable.
- Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable.
- Additional European languages beyond English is desirable.
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation: We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Client Engagement Specialist, Newswires, EMEA employer: Dow Jones & Company, Inc.
At Dow Jones, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Engagement Specialist in the EMEA region, you will benefit from comprehensive healthcare plans, generous paid time off, and robust employee growth opportunities, all while working in a hybrid environment that values your contributions and supports your professional development. Join us to be part of a team that is dedicated to delivering outstanding service to our clients and driving meaningful results in the financial markets.
Contact Details:
Dow Jones & Company, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Specialist, Newswires, EMEA
✨Tip Number 1
Get to know the company inside out! Research Dow Jones, especially their Newswires services. Understanding their products and how they serve clients will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with client engagement and retention strategies. Use specific examples to showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Client Engagement Specialist, Newswires, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Engagement Specialist role. Highlight your experience in client engagement and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role requires exceptional written and verbal communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts effectively, just like we do with our clients.
Demonstrate Your Knowledge of Financial Markets:If you have experience or interest in financial markets, make sure to mention it! We’re looking for someone who understands the industry and can engage with our clients on a deeper level. Share any relevant experiences that showcase your knowledge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a great trait for a Client Engagement Specialist!
How to prepare for a job interview at Dow Jones & Company, Inc.
✨Know Your Client
Before the interview, dive deep into understanding the clients you'll be engaging with. Familiarise yourself with their business needs, how they derive value from Dow Jones services, and any competitors they might be using. This knowledge will help you demonstrate your ability to advocate for their needs effectively.
✨Showcase Your Communication Skills
As a Client Engagement Specialist, exceptional communication is key. Prepare to discuss how you've successfully managed client relationships in the past. Use specific examples that highlight your verbal and written communication skills, especially in fast-paced environments.
✨Demonstrate Proactivity
Be ready to talk about how you've proactively identified opportunities for upselling or cross-selling in previous roles. Share strategies you've implemented to turn around high-risk accounts and how you’ve collaborated with teams to ensure client satisfaction.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing tools like Salesforce, Tableau, and any financial data systems relevant to the role. If you have experience with these tools, prepare to share how you've used them to enhance client engagement and retention.
