People Experience Program Manager in Vauxhall

Job Description: About the RoleAs People Experience Program Manager, you'll focus on the details behind the employee experience, getting into the smaller interactions, handoffs and moments that shape how employees and managers experience People Team support. You'll look at how things work today, understand where there is friction or unnecessary effort, and help find better ways of doing things.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

You'll work across the People team to connect the details of individual experiences with the wider employee journey, making sure improvements are joined up rather than solving one problem in isolation. Working in our London Bridge office 3 days a week and reporting to the Senior Manager, People Experience, you will collaborate closely with cross-functional process owners to embed an intuitive employee and manager perspective into the core operations supporting our wider People Experience. This is a role for someone who enjoys getting into the details, spotting patterns, challenging how things are done, and turning problems into practical improvements.

You'll work with People Experience, People Operations, People Business Partners, Centers of Excellence and Technology teams, bringing a broad view of how People support works across Dow Jones.

You WillGet into the detail of individual People experiences and the employee & manager moments that matterSpot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communicationsLook across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journeyWork closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to endUse employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploringBreak complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and where the experience could be simplerWork with PX, People Operations, PBPs and specialist teams to understand different perspectives and find practical solutionsTurn personas, user stories and pain points into clear ideas and recommendations across service, technology, ways of working or communicationExplore where self-service, automation, AI and existing technology could remove unnecessary effort or improve the experienceTest ideas with employees, managers and People teams, using feedback to refine solutionsConnect related employee moments and experiences across the lifecycle, helping avoid disconnected fixesCreate simple journey maps, experience views and guidance where they help people understand how something worksWork with People Technology and system owners to identify opportunities to improve HR systems, workflows and digital toolsBring the employee and manager perspective to wider People experience and transformation workTrack whether changes are making a difference, including employee effort, repeat contact, satisfaction and service trendsShare useful findings and ideas across the People team so improvements can be applied beyond a single process or teamYou Have7+ years of experience in HR, Operations, Employee Experience, service design, transformation or a similar environmentExperience using feedback, data, case trends or other insight to identify patterns and opportunitiesAn understanding of the employee lifecycle and the ways of working that sit behind itA naturally curious mindset and a willingness to ask why things work the way they doExperience getting into the detail of challenges and finding ways to improve themStrong problem-solving skills, from understanding the root cause through to finding practical solutionsThe ability to see both the detail and the bigger pictureExperience working across different teams and bringing people together around a problemAn interest in HR technology, automation and AI, with a focus on how they can genuinely make things simplerThe ability to take something complicated and explain it clearlyStrong organization skills and the ability to manage multiple pieces of work at onceA practical approach with the goal of improving things, not just documenting what is wrongWillingness to work in our London Bridge office 3 days a weekExperience working across global teams or processes (preferred)An understanding of how employees and managers interact with People services and technology (preferred)Experience working with Workday, ServiceNow HRSD or similar People technology platforms (preferred)Experience using AI, automation or digital tools to improve individual employee experiences (preferred)Experience mapping employee journeys, interactions and handoffs to identify friction and opportunities to improve (preferred)Experience working with different People teams to test and improve how an experience works end to end (preferred)You'll GetThe opportunity to help shape the new People Experience model at Dow JonesThe chance to have a real influence on how employees and managers experience People supportExposure to a wide range of People teams, processes, systems and technologyThe opportunity to work on global processes and problems across Dow JonesHands-on exposure to AI, automation and new technology, with a focus on making People support simpler and more humanA role where curiosity, challenge and practical ideas are valuedOpportunities to build your experience across People Experience, process improvement, technology and employee experienceA supportive environment with professional development#LI-HYBRIDEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

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- PeopleJob Category: Human ResourcesUnion Status: Non-Union roleSummaryLocation: London-1 London Bridge StType: Full time