Client Engagement Specialist

b Overview /b p In this role, you manage renewals for a defined set of strategic accounts to secure recurring revenue and support new sales within those accounts. You coordinate with internal teams to meet client needs and drive successful renewals. You’ll analyze risk, oversee pricing to invoicing, and ensure product utilization and customer training. You’ll work cross-functionally to identify expansion opportunities and maintain accurate client data to sustain growth. /p b Pay / Benefits /b ul li Comprehensive Healthcare Plans /li li Paid Time Off /li li Retirement Plans /li li Comprehensive Insurance Plans /li li Wellness Resources /li li Education Benefits /li /ul b Responsibilities /b ul li Own the renewal plan for assigned strategic accounts and drive retention /li li Provide monthly risk-focused renewal updates with strategies to turnaround high-risk accounts /li li Coordinate customer training and product utilization through the Product Training Specialist team /li li Oversee the full renewal lifecycle: pricing, contracting, invoicing, and proactive client support /li li Support new sales into existing accounts to maximize client ROI /li li Identify opportunities for increased revenue within accounts and collaborate with sales for follow-through /li li Maintain accurate client records in company systems /li /ul b Key requirements /b ul li Min 2-4 years of proven success in customer engagement or sales /li li Exceptional written and verbal communication skills /li li Proven ability to multi-task and meet tight deadlines in a fast-paced environment /li li Excellent project management and organizational skills with attention to detail /li li Proficient in Microsoft Office suite Google Drive /li li Bachelor’s degree /li li Proficiency in English, French and German /li /ul ul li communication excellence /li li cross-functional collaboration /li li attention to detail /li li customer focus /li li Microsoft Office suite /li li Google Drive /li /ul