IT Support Technician
Temporary | Contract
Location: the West Midlands
About the Role
As an IT Support Technician, you’ll provide day-to-day technical support across a further education provider, keeping systems, hardware and software running reliably for staff and learners.
You’ll respond to support requests, resolve faults and escape more complex issues where needed, as well as setting up and maintaining equipment so that teaching and learning can carry on without interruption.
Your responsibilities will include:
- Responding to IT support requests from staff and learners and resolving issues promptly.
- Diagnosing and fixing hardware, software and network faults.
- Setting up, configuring and maintaining computers, peripherals and classroom technology.
- Supporting user accounts, access and password administration.
- Logging support calls accurately and escalating issues where appropriate.
What We're Looking For
Essential:
- Experience providing IT support in a busy environment
- Good working knowledge of hardware, software and network troubleshooting
- Strong communication skills and a helpful, patient approach with non-technical users
- Well organised, with the ability to prioritise competing requests
Desirable (but not essential):
- A relevant IT qualification
- Experience of IT support within an education setting
If you're ready to put your technical skills to work keeping staff and learners up and running, we'd love to hear from you.
IT Support Technician (Temporary) employer: Dovetail & Slate
Dovetail and Slate is an exceptional employer for those passionate about shaping the future of skilled trades. With a strong commitment to employee development, we offer ongoing training, a supportive work culture, and generous benefits including a robust pension scheme and wellbeing initiatives. Join us in a collaborative environment where your expertise in Fabrication and Welding can truly make a difference in the lives of apprentices.
