Role: the provider Support Worker
Location: North West (Multiple Locations Available)
Contract Type: Full-Time, Ongoing Temporary / Contract
Hourly Rate: Competitive (Dependent on experience)
Required Vetting: Enhanced DBS (on the Update Service) & Prison Clearance (or eligibility to pass)
About the Role
We are recruiting experienced the provider Support Workers to deliver person-centred support and day-to-day property management to vulnerable individuals, primarily supporting service users through resettlement and towards independent living.
This is a hands-on, impactful role where you will support service users to develop key independent living skills, maintain safe accommodation, and successfully transition into permanent housing.
Key Responsibilities
- Person-Centred Support: Create, review, and maintain individual Support and Safety Plans tailored to complex needs and risk levels.
- Direct Contact: Deliver a minimum of 2 hours of direct, 1-to-1 support weekly per allocated service user, focusing on independent living, budgeting, domestic routines, and wellbeing.
- Tenancy & Income Management: Assist service users with the provider Benefit and welfare applications to maximise rental collection and prevent arrears.
- Property Inspections: Conduct weekly property visits across allocated accommodation to inspect condition, report maintenance/repairs promptly, and ensure Decent Homes Standards are upheld.
- Turnarounds & Voids: Take a proactive approach to property handovers and lettings to minimise empty-bed turnaround times.
- Multi-Agency Liaison: Work collaboratively with external agencies-including The Probation Service, criminal justice teams, and health services-to manage risks and support plans.
- Move-On Planning: Formulate early move-on strategies, linking individuals with suitable long-term social housing, private rentals, and discretionary funding schemes.
- Record Keeping & Safety: Maintain daily notes and contact logs on the resident database, report any anti-social behaviour (ASB), and adhere strictly to safeguarding and confidentiality protocols.
Requirements & Qualifications
- Experience: Minimum of 2 years' proven experience in a similar supported housing, homelessness, or criminal justice/offender support role.
- Vetting (Essential):
- Enhanced DBS check registered on the DBS Update Service.
- Valid Prison Clearance (or fully eligible and willing to undergo immediate clearance vetting).
- Skills: Strong communication, conflict resolution, and tenancy sustainment skills, with an empathetic yet boundaried approach.
- Systems: Confident using housing databases and IT packages to record casework and compliance notes accurately.
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