At a Glance
- Tasks: Support customers with enquiries, book appointments, and manage administrative tasks.
- Company: Customer-focused business known for bespoke products and exceptional service.
- Benefits: Flexible part-time hours, commission on sales, and a friendly team environment.
- Other info: Perfect for those who love building relationships and thrive in a supportive role.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or administration, strong communication skills.
The predicted salary is between 24000 - 26400 £ per year.
Part Time Sales Support Coordinator Job in Southbourne
Our client is customer focused business, and a trusted specialist in their industry with a thriving network.
They provide expert advice and outstanding customer service, building a reputation on delivering bespoke products, built to last.
Their Business Support Team is at the heart of delivering an exceptional customer experience.
They are looking for an enthusiastic, organised and customer-focused individual to join our friendly team.
This is a varied part time role will involve working 3 days per week and combine administration, appointment setting and customer sales support.
You'll be the first point of contact for many of their customers, helping to deliver an exceptional experience from their initial enquiry through to following up on quotations after their home design visit.
There are no cold calls.
Instead, you'll be speaking with customers who have already shown interest, booking appointments, answering enquiries, following up quotations and helping customers confidently take the next step.
For any quotations converted to an order, you will receive commission for that sale value.
If you enjoy building relationships, are highly organised and love delivering outstanding customer service, we'd love to hear from you.
- Hours - 12 hours a week across 3 days
- Week 1: Monday 10 am – 2 pm, Wednesday 3 pm – 6 pm, Friday 9.30 am - 2.30 pm
- Week 2: Monday 10 am – 2 pm, Wednesday 3 pm-6 pm, Saturday 10 am – 3 pm
- What You'll Be Doing
- Managing customer enquiries by telephone, email and in the showroom
- Booking design appointments
- Providing administrative support to ensure the smooth running of the business
- Maintaining accurate customer records within the CRM system
- Delivering a professional, friendly and efficient experience at every customer touchpoint
- Contacting customers who have received quotations but have not yet placed an order
- Understanding customer feedback and identifying any questions or objections
- Building strong relationships through proactive follow-up calls and emails
- Working towards converting quotations into confirmed orders
- Ensuring every prospective customer receives a best-in-class experience
About You
- You'll be someone who enjoys speaking with people, is naturally organised and takes pride in providing exceptional customer service
- Previous experience in administration, customer service, appointment setting or sales support
- Excellent communication and interpersonal skills
- A confident and professional telephone manner
- Strong IT skills, including Microsoft Word, Excel and Outlook
- Experience using CRM systems (or the ability to learn quickly)
- Excellent organisational skills and attention to detail
- A proactive, positive and team-oriented approach
- A passion for delivering outstanding customer experiences
This Part Time Sales Support Coordinator role in Southbourne would suit candidates who have an office based administrative background, who are excellent communicators, and have a proactive approach to their work
Part Time Sales Support Coordinator employer: Dovetail Recruitment Ltd
Dovetail Recruitment Ltd is an excellent employer that prioritises flexibility and community impact, making it an ideal choice for those seeking meaningful part-time work in Fordingbridge. With a supportive work culture that encourages professional growth and the opportunity to earn competitive pay plus commission, employees can thrive while making a positive difference in their local area. The company values work-life balance, making it particularly suitable for parents and those looking for adaptable job options.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Sales Support Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dovetail Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dovetail Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Part Time Sales Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dovetail Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Dovetail Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dovetail Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dovetail Recruitment Ltd will surely appreciate.
