At a Glance
- Tasks: Support customers and coordinate appointments to ensure a smooth experience.
- Company: Customer-focused business with a strong reputation for quality service.
- Benefits: Earn £13 per hour plus commission, with pension contributions and annual leave.
- Other info: Flexible Saturday hours with opportunities to cover holidays.
- Why this job: Join a dynamic team and make a real difference in customer journeys.
- Qualifications: Experience in customer service or administration, with strong communication skills.
Our client is a customer-focused business and a trusted specialist in their industry with a thriving network. They provide expert advice and outstanding customer service, building a reputation on delivering bespoke products, built to last. Their Business Support Team is at the heart of delivering an exceptional customer experience. The Business Support and Appointment Coordinator will act as a key link between their customers and the wider team, ensuring every stage of the customer journey runs smoothly by providing outstanding service, support, and professionalism throughout.
As Business Support and Appointment Coordinator, you will play a vital role in the day-to-day success of the business, providing essential administrative, customer service, and operational support. No two days are the same; you'll be speaking with customers, handling inbound and outbound calls, coordinating appointments, and helping customers take the next step in their journey.
Salary and Benefits:
- An hourly rate of £13.00 per hour plus commission
- Working each Saturday from 9.30 am - 3.00 pm with additional hours to cover holidays
- Residential parking close by
- Pension contribution
- Annual leave allowance
Duties and Responsibilities:
- Provide day-to-day administrative and operational support to help ensure the smooth and efficient running of the business
- Assisting customers with queries they have in the showroom
- Answering customer calls, supporting them with a wide range of queries
- Support the wider Business Support Team with a range of coordination and administrative tasks to maintain high service standards across the business
- Build strong working relationships with the wider team through clear communication and a collaborative approach
- Assist in maintaining accurate records, systems, and processes to support operational efficiency and service delivery
Minimum Skills and Experience:
- Previous experience in a customer service, administrative, business support, or coordination role
- Strong communication skills with the ability to build rapport and handle conversations professionally and empathetically
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively
- Excellent attention to detail and ability to maintain accurate records
- A proactive and positive approach, with the ability to work collaboratively as part of a team
- Familiarity with CRM systems and customer databases
This Part Time Business Support and Appointment Coordinator job in Southbourne would suit candidates who are seeking a role working one day per week on a Saturday, however, have the flexibility to cover holidays within the team.
Part Time Business Support and Appointment Coordinator employer: Dovetail Recruitment Ltd
Our client is an exceptional employer, offering a supportive work culture that prioritises customer satisfaction and teamwork. With competitive pay, flexible working hours, and opportunities for professional growth, employees are encouraged to thrive in their roles while contributing to a dynamic and collaborative environment. Located in Southbourne, the company provides easy access to residential parking and fosters a strong sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Business Support and Appointment Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or coordinated appointments. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their fantastic team!
We think you need these skills to ace Part Time Business Support and Appointment Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administrative experience, as these are key for the Business Support and Appointment Coordinator role.
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Explain why you’re excited about this role and how your background makes you a great fit. Don’t forget to mention your strong communication skills and proactive approach.
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects effectively. This will demonstrate your organisational skills, which are crucial for keeping everything running smoothly in our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Strong Organisational Skills
The job requires managing multiple tasks and priorities, so be ready to discuss how you stay organised. You could mention tools or methods you use to keep track of appointments and customer queries. This will highlight your suitability for the fast-paced environment they operate in.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
