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For Companies At a Glance
- Tasks: Lead and inspire a retail team to boost sales and enhance customer experiences.
- Company: Join a well-established, high-profile retail store in Christchurch.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing your team and driving sales success.
- Qualifications: Experience in retail management and a passion for coaching and sales.
The predicted salary is between 35000 - 40000 £ per year.
Location: Christchurch
Job Type: Full-time, Permanent
Salary: £35,000 - £40,000 per annum plus bonus
The Role
We are proud to be working with a well-established and successful high profile retail store who are seeking an experienced and driven Retail Sales Manager to enhance sales performance, techniques, and overall commercial success across their retail teams. This Retail Sales and Performance Manager is an important role, responsible for developing and delivering comprehensive training initiatives that ensure their sales team remain up to date with product knowledge, effective selling strategies, and CRM best practice. The Sales Manager will work closely with Management and Directors to align training programmes with wider company goals and commercial objectives.
Duties and Responsibilities
- Sales Training and Development
- Design and deliver comprehensive training plans for new starters and ongoing development for experienced sales staff
- Deliver individually targeted training initiatives using observation, live coaching, and a robust feedback process
- Conduct regular 1-2-1 meetings, identifying skill gaps and implementing improvement strategies
- Lead individual and team-based training sessions on sales processes, product knowledge, and digital skills
- Act as a role model and mentor, leading by example in personal presentation, standards, and attitude
- Analyse sales performance KPIs to identify weaknesses and opportunities for growth
- Collate reports and implement action plans to improve individual and store performance
- Coach teams to exceed targets through KPI analysis and structured development plans
- Maximise gross profit on every sales order
- Drive increased Average Order Value (A.O.V) through add-ons and upselling techniques
- Ensure high levels of conversion through effective lead management and structured follow-up processes
- Ensure the highest levels of internal and external customer service are consistently delivered
- Support teams in delivering informative product advice through effective discovery techniques
- Maintain exceptional showroom standards and ensure a safe working environment
- Uphold company policies on Health & Safety, security, and environmental standards
- Liaise with suppliers and other departments on sales-related matters
About You
- Proven experience working in a management role within a furniture retail sales environment
- Strong understanding of target-driven sales and commercial awareness
- Excellent verbal and written communication skills
- Strong PC literacy and experience with CRM systems
- A passion for supporting customers to fulfil their aspirations
- A collaborative team-focused mindset with the ability to motivate others
- Strong understanding of sales processes and performance analytics
What We're Looking For
We are looking for an enthusiastic, commercially aware individual who takes pride in developing others, driving sales performance, and delivering exceptional customer experiences. You will have a deep understanding of the company ethos and structure and always keep the customer front of mind. If you are passionate about sales development, coaching, and performance improvement, we would love to hear from you.
Retail Store Manager in England employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Retail Store Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in sales training and performance management. Use specific examples to demonstrate how you've driven sales and improved team performance in the past.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their products, values, and customer service approach. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Retail Store Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Store Manager role. Highlight your management experience in retail, especially any training or coaching you've done, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team. Share specific examples of how you've driven sales performance and developed others in previous roles. We love a good story!
Showcase Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see your passion for helping customers and driving sales, so don’t hold back!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Know Your Sales Metrics
Before the interview, brush up on key sales performance metrics and KPIs relevant to the retail industry. Be ready to discuss how you've used these metrics in your previous roles to drive sales and improve team performance.
✨Showcase Your Training Experience
Prepare examples of training initiatives you've designed or delivered in the past. Highlight how these initiatives improved sales techniques or product knowledge among your team members, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Think about how you can articulate your approach to enhancing customer experiences. Be prepared to share specific instances where you've gone above and beyond to meet customer needs and how that impacted sales.
✨Be Ready to Discuss Team Dynamics
Since this role involves coaching and mentoring, come equipped with examples of how you've motivated teams in the past. Discuss your leadership style and how you foster collaboration to achieve sales targets.