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- Tasks: Join our team as a Customer Support Administrator, handling calls, emails, and various admin tasks.
- Company: Dovetail Recruitment partners with a well-established client in Ferndown, offering a supportive work environment.
- Benefits: Enjoy a £28,000 salary, 23+ days holiday, pension scheme, health plan, and more perks!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Excel & Outlook required.
- Other info: Perfect for organised individuals looking to grow in a service-oriented role.
Dovetail Recruitment are pleased to be working with a well-established client in the Ferndown area. They are recruiting for a Customer Support Administrator who will be responsible for carrying out a variety of admin-based tasks within our Customer Support Department.
Providing back up to the Customer Support Desk dealing with calls and emails from customers and engineers, as well as carrying out other administration tasks to include:
- Job invoicing
- Processing of warranty claims
- Following up estimated repairs
- Arranging work from thorough examination inspections
- Other ad-hoc admin tasks
Salary and Benefits:
- A salary of £28,000 per annum
- 23 days holiday + bank holidays, rising by one day a year to a maximum of 30 days
- Pension scheme
- Company paid Health Plan
- Discretionary Sick Pay
- Free life assurance
- Free Personal Accident Insurance
- Free car parking
Duties and Responsibilities:
- Provide cover to the Customer Support Desk
- Respond to enquiries from customers and engineers via phone and email professionally and courteously
- Raise jobs, schedule engineers and sub-contractors
- Follow up outstanding jobs and overdue servicing
- In conjunction with the Field Service Engineers, agree the forward planning of their daily activities
- Carry out internal admin process for trucks, ensuring all parties are kept updated
- Deal with customer queries as required
- Carry out Job Invoicing
- Checking all labour and parts have been booked to the jobs correctly
- Process warranty jobs to completion on systems
- Follow up estimates on a daily basis by email or phone
- Complete basic admin records for in house facilities
Minimum Skills Required:
- Experience within service/engineering/motor trade administration
- Good commercial awareness and understanding
- Excellent written and communication skills
- Good skills in Microsoft Excel & Outlook
- Excellent attention to detail and accuracy
- Ability to plan and problem solve
- Decision making
This Customer Support Administrator Job in Ferndown would suit candidates who have a previous administration background and an organised approach. To enquire about your suitability for the role, apply today! Alternatively, for more information about the Customer Support Administrator Job in Ferndown, please call and ask for Suzi.
Customer Support Administrator employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft Excel and Outlook. Being proficient in these applications will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Research the company and its customer support processes. Understanding their approach to customer service and administration can give you an edge during interviews, allowing you to tailor your responses to align with their values and practices.
✨Tip Number 3
Prepare examples from your previous experience that showcase your organisational skills and attention to detail. Be ready to discuss how you've successfully managed similar tasks, like job invoicing or processing warranty claims, to illustrate your fit for the role.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves responding to customer enquiries via phone and email, being able to convey information clearly and professionally will be crucial in making a positive impression.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service, engineering, or motor trade administration. Emphasise your skills in communication, attention to detail, and any specific software knowledge like Microsoft Excel and Outlook.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Support Administrator role. Mention your ability to handle customer queries professionally and your experience with job invoicing and warranty claims.
Showcase Your Skills: In your application, clearly demonstrate your problem-solving abilities and decision-making skills. Provide examples from previous roles where you successfully managed administrative tasks or improved processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Support Administrator, you'll be dealing with customers and engineers regularly. Make sure to demonstrate your excellent written and verbal communication skills during the interview. Practice answering questions clearly and concisely, and be prepared to discuss how you've handled customer queries in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when it comes to job invoicing and processing warranty claims. Be ready to provide examples of how you've ensured accuracy in your previous administrative tasks. This will show that you understand the importance of precision in customer support.
✨Demonstrate Problem-Solving Abilities
The ability to plan and solve problems is key for a Customer Support Administrator. Prepare to discuss specific situations where you've successfully resolved issues or improved processes. This will illustrate your capability to handle challenges effectively.
✨Familiarise Yourself with Relevant Software
Since the role requires good skills in Microsoft Excel and Outlook, make sure you're comfortable using these tools. You might be asked about your experience with them, so be ready to discuss how you've used these applications in your previous roles to manage tasks efficiently.
