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- Tasks: Be the go-to person for customer queries and keep orders flowing smoothly.
- Company: Join a passionate organic food business with high standards.
- Benefits: Competitive salary, 20 days holiday, free parking, and organic food perks.
- Why this job: Make a real difference in customer experience while working in a supportive team.
- Qualifications: Previous customer service experience and a calm, empathetic approach.
- Other info: Urgent hire with great exposure to various business aspects.
The predicted salary is between 30000 - 35000 £ per year.
Dovetail Recruitment are pleased to be recruiting for an organic food business based in Christchurch, who are looking for a new Customer Service Support Coordinator to join their small but enthusiastic team. The client has high standards for their products and focuses on only the purest most natural organic foods. They also have high standards of service for their customers and have excellent reviews because of this.
We are looking for a Customer Service Support Coordinator who enjoys being an integral part of a small but busy business, supporting customers, solving problems, and keeping orders moving in a high-volume environment. This role suits someone resilient, empathetic, organised, and naturally customer-focused. You’ll be joining a small, hands-on team where everyone pitches in, gaining exposure to many different aspects of how a business works.
The role involves being the first point of contact for both retail and trade customers, handling enquiries while coordinating orders and documentation behind the scenes. This is a frontline, problem-solving role where customer experience really matters.
Key responsibilities include:
- Managing a high volume of customer enquiries professionally and efficiently
- Providing technical support and answering product-related questions (specs, testing, regulatory info)
- Supporting customers with delivery issues, returns, and order queries
- Processing and printing customer orders accurately, both consumer and trade
- Liaising with couriers to resolve delivery problems and manage claims
- Uploading invoices and maintaining customer records
- Working closely with the rest of the business to ensure everything flows smoothly
About you:
- Previous customer service experience ideally within a product-related industry
- A calm, empathetic approach when resolving issues
- Good computer literacy and experience with order systems, e-commerce or ERPs
What’s on offer:
- Salary circa £30,000–£35,000
- Monday–Friday working hours (8am–5pm)
- 20 days holiday including bank holidays
- Free parking
- Free organic food from end-of-batch boxes
This is an urgent hire, with the current post-holder leaving mid-March, so if you’re looking for a Customer Service Job in Christchurch, this could be the perfect opportunity to apply.
Dovetail Recruitment Ltd are acting as an Employment Agency on behalf of their client.
Customer Service Coordinator employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their products and values, especially since they focus on organic foods. This will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about handling customer enquiries and resolving issues, think of examples from your past experiences where you've successfully tackled challenges. We want to see how you can bring that calm, empathetic approach to the table.
✨Tip Number 3
Be ready to showcase your organisational skills! The job involves managing a high volume of orders and customer queries, so prepare to discuss how you keep things running smoothly in busy environments. We love hearing about your strategies!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Let’s get you that Customer Service Coordinator role!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves managing a high volume of orders and customer queries, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and empathetic approach we value at StudySmarter. Use a warm tone while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the organic food business. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a role where empathy and problem-solving are key.
✨Be Ready for Technical Questions
Since the role involves providing technical support, brush up on product-related knowledge relevant to the organic food industry. Be prepared to discuss how you would handle inquiries about specifications, testing, and regulatory information.
✨Demonstrate Your Organisational Skills
In a high-volume environment, being organised is essential. Share strategies you’ve used in the past to manage multiple tasks efficiently. This could include using order systems or managing customer records, which are vital for this position.
