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For Companies At a Glance
- Tasks: Lead and inspire a retail team to boost sales and enhance customer experiences.
- Company: Join a well-established, high-profile retail store in Christchurch.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real impact by developing your team and driving sales success.
- Qualifications: Experience in retail management and a passion for coaching and sales.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 35000 - 40000 £ per year.
We are proud to be working with a well-established and successful high profile retail store who are seeking an experienced and driven Retail Sales Manager to enhance sales performance, techniques, and overall commercial success across their retail teams. This Retail Sales and Performance Manager is an important role, responsible for developing and delivering comprehensive training initiatives that ensure their sales team remain up to date with product knowledge, effective selling strategies, and CRM best practice. The Sales Manager will work closely with Management and Directors to align training programmes with wider company goals and commercial objectives.
Duties and Responsibilities
- Sales Training and Development
- Design and deliver comprehensive training plans for new starters and ongoing development for experienced sales staff
- Deliver individually targeted training initiatives using observation, live coaching, and a robust feedback process
- Conduct regular 1-2-1 meetings, identifying skill gaps and implementing improvement strategies
- Lead individual and team-based training sessions on sales processes, product knowledge, and digital skills
- Act as a role model and mentor, leading by example in personal presentation, standards, and attitude
- Analyse sales performance KPIs to identify weaknesses and opportunities for growth
- Collate reports and implement action plans to improve individual and store performance
- Coach teams to exceed targets through KPI analysis and structured development plans
- Maximise gross profit on every sales order
- Drive increased Average Order Value (A.O.V) through add-ons and upselling techniques
- Ensure high levels of conversion through effective lead management and structured follow-up processes
- Ensure the highest levels of internal and external customer service are consistently delivered
- Support teams in delivering informative product advice through effective discovery techniques
- Maintain exceptional showroom standards and ensure a safe working environment
- Uphold company policies on Health & Safety, security, and environmental standards
- Liaise with suppliers and other departments on sales-related matters
About You
- Proven experience working in a management role within a furniture retail sales environment
- Strong understanding of target-driven sales and commercial awareness
- Excellent verbal and written communication skills
- Strong PC literacy and experience with CRM systems
- A passion for supporting customers to fulfil their aspirations
- A collaborative team-focused mindset with the ability to motivate others
- Strong understanding of sales processes and performance analytics
What We’re Looking For
We are looking for an enthusiastic, commercially aware individual who takes pride in developing others, driving sales performance, and delivering exceptional customer experiences. You will have a deep understanding of the company ethos and structure and always keep the customer front of mind. If you are passionate about sales development, coaching, and performance improvement, we would love to hear from you.
Retail Store Manager in Christchurch employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and sales strategies so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your management style and sales techniques can drive performance. Use specific examples from your past roles to demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Retail Store Manager in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Store Manager role. Highlight your experience in sales management and training, and don’t forget to showcase your achievements in driving sales performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how your skills align with the company's goals. Be sure to mention specific examples of how you've developed teams and improved sales.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on your understanding of sales performance metrics and KPIs. Be ready to discuss how you've used data to drive sales in previous roles. This shows that you’re not just a people person but also someone who can analyse performance and implement strategies for improvement.
✨Showcase Your Training Skills
Prepare examples of how you've designed and delivered training initiatives in the past. Highlight specific training plans you've implemented and the results they achieved. This will demonstrate your ability to develop others and align training with commercial objectives.
✨Customer Experience Focus
Think about times when you’ve gone above and beyond to enhance customer experiences. Be ready to share these stories during the interview, as this role is all about ensuring high levels of customer service and satisfaction.
✨Be a Team Player
Emphasise your collaborative mindset and how you motivate teams. Prepare to discuss how you’ve worked with management and other departments to achieve common goals. This will show that you understand the importance of teamwork in driving sales performance.