At a Glance
- Tasks: Deliver exceptional customer service and help shoppers find the perfect products.
- Company: Join a well-respected retailer in Christchurch with a strong reputation.
- Benefits: Enjoy competitive salary, commission, discounts, and free parking.
- Other info: Great training opportunities and a fun work environment.
- Why this job: Be part of a dynamic team and make customers happy every day.
- Qualifications: Outstanding customer service skills and a passion for sales.
The predicted salary is between 30000 - 32000 £ per year.
Dovetail Recruitment is proud to be working alongside a well-respected retailer in Christchurch. They are looking for a Retail Sales Advisor to join their expert customer sales team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the best in the industry, offering knowledge and expert advice to ensure you always delight customers.
The package on offer will incorporate basic salary, various commission levels dependent on targets achieved and individual and departmental bonuses on targets achieved. You will receive a range of benefits which includes preferential discounts on products and free onsite parking.
Salary and Benefits:- A competitive starting salary, with an uncapped OTE
- Working 5 days per week 9.00 am – 5.30 pm, and some weekends on a rota basis
- Bonus incentives and commission
- Pension contribution
- Training and learning development
- Free parking
- Annual leave entitlement
- Greet customers who enter the store
- Give advice and guidance on product selection to customers through discovery and effectively process and promote instore offers
- Assisting shoppers to find the goods and products they are looking for, enhancing sales through add-ons and upselling.
- Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow-ups are carried out, therefore gaining the highest levels of sale conversion
- Communicate with customers both face to face and digitally
- Efficiently and accurately process sales orders
- Process cash and card payments
- Able to demonstrate outstanding levels of customer service
- Demonstrate professionalism and enthusiasm to deliver a great customer experience
- An ability to work under pressure, to clear goals and targets while maximising opportunities
- Offer excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means
- IT literate with Office 365, Word & Excel
- Show initiative to work independently and within a team
- Problem-solving ability
This Retail Sales Advisor job in Christchurch would suit candidates from a customer-facing sales background, and who have excellent communication skills.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate in Christchurch
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dovetail Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dovetail Recruitment Ltd!
We think you need these skills to ace Retail Sales Associate in Christchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dovetail Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dovetail Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dovetail Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
