At a Glance
- Tasks: Support customers and coordinate appointments to ensure a smooth experience.
- Company: Customer-focused business with a strong reputation for outstanding service.
- Benefits: Earn £13.00 per hour plus commission, with pension contributions and annual leave.
- Other info: Flexible hours with opportunities to cover holidays and grow your career.
- Why this job: Be a vital part of a dynamic team and enhance customer journeys.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Our client is a customer-focused business and a trusted specialist in their industry with a thriving network. They provide expert advice and outstanding customer service, building a reputation on delivering bespoke products, built to last. Their Business Support Team is at the heart of delivering an exceptional customer experience.
The Business Support and Appointment Coordinator will act as a key link between their customers and the wider team, ensuring every stage of the customer journey runs smoothly by providing outstanding service, support, and professionalism throughout. As Business Support and Appointment Coordinator, you will play a vital role in the day-to-day success of the business, providing essential administrative, customer service, and operational support. No two days are the same; you'll be speaking with customers, handling inbound and outbound calls, coordinating appointments, and helping customers take the next step in their journey.
Salary and Benefits
- An hourly rate of £13.00 per hour plus commission
- Working each Saturday from 9.30 am - 3.00 pm with additional hours to cover holidays
- Residential parking close by
- Pension contribution
- Annual leave allowance
Duties and Responsibilities
- Provide day-to-day administrative and operational support to help ensure the smooth and efficient running of the business
- Assisting customers with queries they have in the showroom
- Answering customer calls, supporting them with a wide range of queries
- Support the wider Business Support Team with a range of coordination and administrative tasks to maintain high service standards across the business
- Build strong working relationships with the wider team through clear communication and a collaborative approach
- Assist in maintaining accurate records, systems, and processes to support operational efficiency and service delivery
Minimum Skills and Experience
- Previous experience in a customer service, administrative, business support, or coordination role
- Strong communication skills with the ability to build rapport and handle conversations professionally and empathetically
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively
- Excellent attention to detail and ability to maintain accurate records
- A proactive and positive approach, with the ability to work collaboratively as part of a team
- Familiarity with CRM systems and customer databases
This Part Time Business Support and Appointment Coordinator job in Southbourne would suit candidates who are seeking a role working one day per week on a Saturday, however, have the flexibility to cover holidays within the team.
Part Time Business Support And Appointment Coordinator in Christchurch employer: Dovetail Recruitment Ltd
Our client is an exceptional employer, offering a supportive and collaborative work culture that prioritises customer satisfaction and employee growth. With flexible working hours and a competitive hourly rate, employees enjoy a rewarding experience while contributing to a thriving business in Southbourne. The company fosters strong team relationships and provides opportunities for professional development, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Business Support And Appointment Coordinator in Christchurch
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Business Support and Appointment Coordinator role. Keep it concise and highlight your customer service skills.
✨Tip Number 3
Stay organised! Keep track of the jobs you've applied for and follow up if you haven't heard back. A polite nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Part Time Business Support And Appointment Coordinator in Christchurch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Support and Appointment Coordinator. Highlight your customer service experience and any relevant administrative skills that show you can handle the day-to-day tasks with ease.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with the company's focus on outstanding customer service. Don’t forget to mention why you want to be part of their team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, just like you would when speaking to a customer.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Your Communication Style
Strong communication skills are key for this position. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your qualifications and how they relate to the job.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the company. For example, you could ask about the team dynamics or how success is measured in the Business Support Team. This shows you're engaged and thinking about how you can contribute.
