At a Glance
- Tasks: Support daily operations and deliver excellent client service in a vibrant office environment.
- Company: Join a prestigious provider of serviced offices with a dynamic culture.
- Benefits: Competitive salary, 25 days leave, health plan, and team events.
- Other info: Full training provided with opportunities for skill development.
- Why this job: Be part of a supportive team and engage with a diverse client community.
- Qualifications: Strong communication skills and a proactive, organised approach.
Salary: Circa £25,000 per year
Hours: Monday to Friday, 8:30am – 5:00pm
Location: Basingstoke, Hampshire
About the Company
Join a prestigious provider of serviced offices with multiple sites across the South of England. This flagship site is the largest, offering 50,000 sq ft of premium office space, a café, and meeting rooms. The Centre provides exclusive office facilities to a wide range of businesses, creating a professional, collaborative, and dynamic working environment.
The Role
We are looking for a polished, organised, and proactive Centre Assistant to support day-to-day operations at our flagship site. Reporting to the Centre Manager and working closely with the Regional Sales & Operations Manager, you will deliver excellent client service in a busy, multi-functional office environment. This is a full-time, office-based role, ideal for someone who thrives in customer-facing, client-facing, and administrative roles.
Key Responsibilities
- Liaise with clients, suppliers, and colleagues to build strong relationships
- Monitor cleanliness, maintenance, and smooth operations of the Centre
- Ensure client services are accurately charged
- Complete Health & Safety checks, including weekly fire alarm tests
- Assist with office moves and client requests
- Manage meeting room bookings and facilitate meetings
- Handle post, parcels, copying, scanning, and other administrative duties
- Monitor and restock stationery, coffee, and vending machine consumables
- Maintain confidentiality and comply with data protection policies
Person Specification
- Excellent verbal and written communication skills
- Professional appearance and smart dress standard
- Confident, welcoming, and helpful personality
- Highly organised, able to multitask under pressure
- IT literate (Microsoft Word, Excel, Outlook, etc.)
- Proactive and able to work independently
- Positive, creative, and solution-focused approach
Why Join Us & Benefits
- Work at the company’s largest flagship site, a vibrant hub for business activity
- Join a supportive, close-knit, client-focused team
- Engage with a diverse and dynamic client community
- Opportunities to develop skills and take on increasing responsibility
- Full training provided
- Pension (employee 4%, employer 4%)
- 25 days annual leave plus bank holidays
- Medicash health plan and life assurance
- Weekly lunch allowance
- Summer and Christmas team days
Centre Assistant in Basingstoke employer: Dovetail Recruitment Ltd
Join a prestigious provider of serviced offices in Basingstoke, where you will thrive in a vibrant and dynamic working environment at our flagship site. As a Centre Assistant, you will be part of a supportive team that values professional growth, offering full training and opportunities to take on increasing responsibilities. Enjoy a range of benefits including a competitive salary, generous annual leave, and a health plan, all while engaging with a diverse client community in a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Assistant in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dovetail Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dovetail Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Assistant in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dovetail Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Dovetail Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dovetail Recruitment Ltd!
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
