Client Services Executive – Apparel
Location: Hammersmith, London
Salary: £27,000 + benefits
Job type: Full-time, Permanent
Working pattern: Office-based initially, with some home working available after full training
An exciting opportunity for a recent graduate to join a well-established London-based business specialising in bespoke uniforms and apparel for well-known brands across hospitality, aviation, retail and events.
This is a junior Client Services / Account Management role, working closely with experienced Account Managers and supporting clients throughout the order and delivery process.
We are looking for a graduate who has at least 6 months' customer or client service experience within a commercial/business environment and is looking to build a career in client services and account management.
A degree in Business, Fashion, Fashion Business, Fashion Management, Textiles, Apparel or a related subject would be ideal, although graduates from other relevant degree backgrounds will also be considered.
The Role
You will support the Account Management team with the day-to-day management of client orders and projects, including:
- Communicating with clients by phone and email
- Supporting Account Managers with client requirements
- Processing and tracking orders
- Updating internal systems and preparing reports
- Coordinating samples and garments
- Arranging embroidery, tagging and garment customisation
- Monitoring stock and coordinating deliveries
- Tracking shipments and liaising with suppliers and couriers
- Responding to client queries and keeping clients updated
- Providing administrative and operational support
- Helping ensure orders and projects are delivered accurately and on time
Full training will be provided, so previous apparel industry experience is not essential.
About You
You will be a recent graduate with:
- At least 6 months' commercial customer or client service experience
- Experience dealing with customers or clients by phone and email
- Strong communication and organisational skills
- Good attention to detail
- Confidence using IT and learning new systems
- The ability to manage multiple tasks and deadlines
- A professional, personable and proactive approach
- An interest in fashion, clothing, apparel or textiles
Relevant experience could include client services, B2B customer service, account support, sales support, order management or customer account coordination.
General administration experience alone will not be suitable. Customer service experience gained solely in retail or hospitality will not meet the requirements.
What We Offer
- £27,000 salary + benefits
- Full training and ongoing support
- Career development and progression
- Exposure to client services and account management
- Opportunity to work with well-known brands
- Experience across the full order-to-delivery process
- Friendly and collaborative West London team
- Some home working available after full training
The Opportunity
This is an opportunity for a graduate with commercial customer or client service experience who wants to develop a career in a professional client-facing environment.
You don't need previous experience in apparel. We are looking for someone who is organised, commercially aware, confident dealing with clients and keen to learn.
Client Services Executive - Apparel in London employer: Dovetail Recruitment Ltd Careers
Join a well-established Chartered Accountancy Practice in Verwood, Dorset, where your expertise is truly appreciated in a friendly and supportive environment. With flexible working hours and a focus on work-life balance, this role offers the chance to engage directly with clients while managing a varied workload, all within a respected local firm that prioritises professional development and employee growth.
Contact Details:
Dovetail Recruitment Ltd Careers Recruitment Team
