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- Tasks: Support the sales team and manage customer relationships with a proactive approach.
- Company: Join a dynamic team in Newbury with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension, training, and career development opportunities.
- Why this job: Make a real impact by enhancing sales processes and customer experiences.
- Qualifications: Two years' experience in a sales office and strong communication skills.
- Other info: Exciting opportunity for growth in a supportive work environment.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a proactive and detail-oriented Sales Support Executive to join our clients team, based in Newbury. In this role, the Sales Support Executive will provide exceptional administrative and customer support to ensure the smooth operation of their sales processes. You will play a vital role in supporting the external sales team, managing customer relationships, and maintaining efficient sales administration practices. Attention to detail, managing the sales process and order processing is vital to the success of this role. You will need to build relationships with customers that call in and answer sales queries taking a methodical approach.
Key Responsibilities
- Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach.
- Support the external sales team by identifying and highlighting new sales opportunities.
- Provide accurate product information and timely support to customers.
- Accurately process and manage customer orders from quotation to completion.
- Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
- Collaborate with internal departments to resolve customer queries and ensure seamless communication.
- Assist in achieving company targets through efficient administrative support and proactive customer engagement.
- Prepare reports and documentation to support the sales team’s activities.
Essential Skills
- Minimum of two years’ experience working in a sales office environment.
- Good organisational skills and the ability to prioritise tasks effectively.
- Strong communication skills, both verbal and written.
- Confident telephone manner and customer-focused attitude.
- Proficiency in using office software and CRM systems.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary.
- Workplace pension.
- Comprehensive training provided.
- Opportunities for career development and progression.
Does this role sound like you? Then we would love to hear from you - please email us your CV or call us today for more details and to apply.
Sales Support Executive employer: Dovetail HRS
Contact Detail:
Dovetail HRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be managing inbound sales calls, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to nail that customer-first approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview or a networking event, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Executive role. Highlight your relevant experience, especially in sales environments, and showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've supported sales teams or managed customer relationships in the past. We love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Dovetail HRS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Executive role. Familiarise yourself with the key responsibilities and essential skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer support, be ready to share specific examples of how you've successfully managed customer relationships in the past. Highlight your proactive approach and any instances where you’ve gone above and beyond to resolve issues.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, mention any experiences where your meticulous nature has led to successful outcomes, especially in managing orders or maintaining records. You could even prepare a few questions that reflect your understanding of the importance of accuracy in sales processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Sales Support Executive role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
