At a Glance
- Tasks: Manage bookings, coordinate schedules, and provide top-notch customer support.
- Company: Dynamic business located in Greenham Business Park, Newbury.
- Benefits: Competitive pay, potential for permanent role, and supportive team environment.
- Other info: Own transport is essential; great opportunity for career growth.
- Why this job: Join a vital role that ensures client satisfaction and enhances your administrative skills.
- Qualifications: Strong admin skills and experience in customer communication required.
The predicted salary is between 13.54 - 13.54 £ per hour.
- Booking Coordinator
- Position: Temporary - Ongoing
Our client is a business based on Greenham Business Park, Newbury and they are looking for someone to join their team for a 3 month temporary role, but with the possibility of a permanent position.
About the role
A Booking Co-ordinator is responsible for managing appointments, coordinating Assessor schedules, and providing support to onsite personnel.
This role plays a vital part in delivering high-quality customer service and ensuring client expectations are consistently met.
Booking Co-ordinators will be allocated a set list of clients to promote consistency and close working relationships with the clients.
Your responsibilities
- Manage and coordinate appointments, bookings and schedules.
- Communicate with clients to confirm bookings and address any changes or inquiries.
- Maintain and update calendars, booking systems and relevant databases.
- Support internal teams (e. g., field staff, trainers, consultants) by providing up-to-date scheduling information and necessary information.
- Monitor booking workflows to avoid conflicts, delays or double bookings.
- Handle cancellations, rescheduling and urgent booking requests promptly and professionally.
- Ensure a high standard of customer service and client satisfaction.
- Arrange flights, accommodations and transport where required.
Health and Safety Duties
- Actively support and promote the organisation’s health and safety policies and procedures.
- Encourage safe practices among all personnel by ensuring job bookings include relevant safety briefings and instructions.
- Ensure all bookings include site-specific safety requirements or known risks (e. g., confined spaces, high-risk areas, asbestos registers, PPE requirements).
- Share client-provided health and safety protocols or access restrictions with field staff in advance.
- Ensure that inspectors, engineers or assessors are briefed with the correct documentation before attending site.
- Record any incidents or near misses reported by staff.
- Escalate reported incidents to the health and safety team or line manager.
- Report any safeguarding concerns, raised by the Assessor following an appointment, to the client’s key contacts.
Our client is looking for someone with great administrative experience and also with some experience in communicating with customers by telephone and email.
Due to the location of this company, it is essential that you have your own transport.
If you would like to know more about this role, please call Kate to discuss further or email your CV
Booking Coordinator in Greenham employer: Dovetail HRS
Join a dynamic team at our client based in Greenham Business Park, Newbury, where you will play a crucial role as a Booking Coordinator. With a strong emphasis on employee growth and a supportive work culture, this temporary position offers the potential for permanent employment, competitive pay, and the opportunity to develop your skills in a collaborative environment. Enjoy the benefits of working Monday to Friday, with a focus on delivering exceptional customer service while being part of a company that values health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in Greenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dovetail HRS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dovetail HRS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking Coordinator in Greenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dovetail HRS:Your cover letter is your chance to shine! Tell us why you want to work at Dovetail HRS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dovetail HRS!
How to prepare for a job interview at Dovetail HRS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
