Administration Team Leader in Bordon

This is a fabulous opportunity to join a company in a very exciting phase of growth and development. They are at the forefront of a very exciting market place and looking for an individual to join their Sales Administration department as Team Leader. The Sales Admin Team Manager will oversee the Sales Admin team which spans across all areas of Sales to ensure the smooth execution of daily operations, alignment with organisational goals, and delivery of excellent service to internal and external stakeholders.

This role entails supervising, mentoring, and supporting the team of administrators, ensuring tasks are completed efficiently, customer satisfaction is maintained, and sales targets are supported effectively. Beyond the day-to-day management of the team, the role will review and improve administrative processes and systems within the Sales admin team with the aim to drive efficiencies, streamline ways of working and ensure best practice is consistently followed. Seek opportunities for more automation of processes and use of AI tools to drive improvements in ways of working. In addition, the role is expected to liaise strongly and regularly with the other Sales managers and wider teams to ensure that the team provides the right level of support.

Responsibilities:

• Provide leadership and support for the Admin team on operational tasks and individual development.
• Conduct performance reviews and provide constructive feedback to foster growth in the team.
• Delegate responsibilities effectively to balance workloads and meet deadlines.
• Oversee the accurate setup of customer accounts in the sales system by team members.
• Ensure problem logs are dealt with accurately and timely for internal and external customers.
• Oversee sample and event stock ordering for Sales department.
• Oversee event order processing and reporting.
• Maintain top data quality standards, ensuring customer records, order data, and marketing lists are updated consistently.
• Address complex or escalated queries, including raising logs for system or process-related issues.
• Coordinate with couriers, distribution teams, and other stakeholders to resolve delivery or Proof of Delivery (POD) queries efficiently.
• Supervise the compilation of sales data and reporting on behalf of the team for internal or external use.
• Work with Sales and Distribution teams to align operational goals and ensure seamless customer order processing.
• Facilitate communication between departments for marketing material requests, new product data, or customer service inputs.
• Compile data and sales reports, manipulating data on Excel for specific retailers and for internal reporting.
• Seek opportunities for process improvement and use of AI tools to automate tasks within the team.
• Always exhibit the correct behaviours as well as delivering the required result.

Experience required:

• You will have experience in managing a team, with strong collaboration and engagement skills, along with a track record of working in a role heavily focused on processes and administration.
• Previous experience in a sales support role or customer services administration role.
• Confident communicator both verbal and written.
• Ability to multi-task and be adaptable to changing demands and priorities.
• Work well under pressure.
• Strong team player but happy to work independently.
• Positive and enthusiastic with a passion to learn and deliver fantastic customer service.
• Resilient and determined.
• Intermediate Excel skills.

If you have the skills and experience required for this role, please email your CV to Kate Sefton or call (phone number removed) for more information.