At a Glance
- Tasks: Support sales teams and deliver exceptional customer service to clients in France.
- Company: Join a 2026 Sunday Times Best Places to Work employer in Basingstoke.
- Benefits: Competitive salary, bonus opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while building strong relationships and enhancing customer experiences.
- Qualifications: Fluent in French and English with previous customer service or sales experience.
The predicted salary is between 25000 - 32000 £ per year.
Based in Basingstoke, our Client is looking for a Service and Sales Executive to join their team and play a key role in delivering an exceptional customer experience while supporting the sales teams to achieve their targets. You will be supporting customers in France, acting as a central point of contact for Area Sales Managers and their territories.
You will manage a mix of inbound and outbound activity, ensuring queries are handled efficiently and opportunities to add value are maximised. Working as part of a collaborative and high-performing team, you will build strong relationships internally and externally, developing a strong understanding of our products, systems and processes to support both service and sales success.
Key Responsibilities:- Provide day-to-day sales and service support to Area Sales Managers and customers in France
- Handle inbound calls and emails, identifying and resolving customer queries efficiently
- Take ownership of issues and aim for First Call Resolution wherever possible
- Support outbound sales and service activity alongside the field sales team
- Identify opportunities to upsell during customer interactions
- Deliver against individual sales targets set annually
- Accurately record and manage customer interactions within CRM systems
- Build and maintain strong customer relationships, ensuring a high level of satisfaction
- Collaborate with internal teams (e.g. Credit, Shipping, Operations) to resolve queries
- Develop knowledge of order processing, shipping and wider business operations
- A strong customer focus with a passion for delivering excellent service
- An understanding of how service and sales work together to achieve results
- Interest in the golf industry and product knowledge
- Previous experience in a customer service and/or inside sales role
- Fluent French language skills and mastery of the English language (essential)
- Strong communication skills with confidence on the phone and via email
- Ability to build relationships and work effectively with internal stakeholders
- Highly organised with the ability to manage multiple priorities
- A collaborative, team-focused mindset, excellent problem-solving skills and a proactive approach
- Experience of using MS Office, CRM and ERP systems (Oracle advantageous)
This is a 2026 Sunday Times Best Places to Work employer where you can make an impact, and where you have the space to grow. In this role, you will be part of a team focused on delivering an outstanding customer experience, working closely with the sales teams to drive results across our European markets. It’s a position where your impact is visible, and where service and sales come together to drive performance.
If you speak both French and English and are motivated by delivering excellent customer service while supporting sales performance, we would love to hear from you! Please forward your CV to us today or call for more information.
Sales And Customer Service in Basingstoke employer: Dovetail HRS
Join a dynamic team at our Basingstoke HQ, where we prioritise exceptional customer service and collaborative success. As a Sales and Customer Service Executive, you'll enjoy a competitive salary, bonus opportunities, and the chance to grow within a company recognised as one of the Sunday Times Best Places to Work in 2026. With a strong focus on employee development and a vibrant work culture, this role offers you the opportunity to make a tangible impact while supporting our customers in France.
StudySmarter Expert Advice🤫
We think this is how you could land Sales And Customer Service in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dovetail HRS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dovetail HRS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales And Customer Service in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dovetail HRS:Your cover letter is your chance to shine! Tell us why you want to work at Dovetail HRS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dovetail HRS!
How to prepare for a job interview at Dovetail HRS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
