At a Glance
- Tasks: Lead and support the Sales Administration team to ensure smooth operations and excellent service.
- Company: Join a rapidly growing company at the forefront of an exciting marketplace.
- Benefits: Competitive salary and opportunities for personal and professional growth.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by improving processes and driving efficiencies with innovative tools.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
This is a fabulous opportunity to join a company in a very exciting phase of growth and development. They are at the forefront of a very exciting marketplace and looking for an individual to join their Sales Administration department as Team Leader. The Sales Admin Team Manager will oversee the Sales Admin team which spans across all areas of Sales to ensure the smooth execution of daily operations, alignment with organisational goals, and delivery of excellent service to internal and external stakeholders.
This role entails supervising, mentoring, and supporting the team of administrators, ensuring tasks are completed efficiently, customer satisfaction is maintained, and sales targets are supported effectively. Beyond the day-to-day management of the team, the role will review and improve administrative processes and systems within the Sales admin team with the aim to drive efficiencies, streamline ways of working and ensure best practice is consistently followed. Seek opportunities for more automation of processes and use of AI tools to drive improvements in ways of working. In addition, the role is expected to liaise strongly and regularly with the other Sales managers and wider teams to ensure that the team provides the right level of support.
Responsibilities- Provide leadership and support for the Admin team on operational tasks and individual development.
- Conduct performance reviews and provide constructive feedback to foster growth in the team.
- Delegate responsibilities effectively to balance workloads and meet deadlines.
- Oversee the accurate setup of customer accounts in the sales system by team members.
- Ensure problem logs are dealt with accurately and timely for internal and external customers.
- Oversee sample and event stock ordering for Sales department.
- Oversee event order processing and reporting.
- Maintain top data quality standards, ensuring customer records, order data, and marketing lists are updated consistently.
- Address complex or escalated queries, including raising logs for system or process-related issues.
- Coordinate with couriers, distribution teams, and other stakeholders to resolve delivery or Proof of Delivery (POD) queries efficiently.
- Supervise the compilation of sales data and reporting on behalf of the team for internal or external use.
- Work with Sales and Distribution teams to align operational goals and ensure seamless customer order processing.
- Facilitate communication between departments for marketing material requests, new product data, or customer service inputs.
- Compile data and sales reports, manipulating data on Excel for specific retailers and for internal reporting.
- Seek opportunities for process improvement and use of AI tools to automate tasks within the team.
- Always exhibit the correct behaviours as well as delivering the required result.
- You will have experience in managing a team, with strong collaboration and engagement skills, along with a track record of working in a role heavily focused on processes and administration.
- Previous experience in a sales support role or customer services administration role.
- Confident communicator both verbal and written.
- Ability to multi-task and be adaptable to changing demands and priorities.
- Work well under pressure.
- Strong team player but happy to work independently.
- Positive and enthusiastic with a passion to learn and deliver fantastic customer service.
- Resilient and determined.
- Intermediate Excel skills.
Administration Team Leader employer: Dovetail HRS
Join a dynamic and rapidly growing company in Bordon as an Administration Team Leader, where you will play a pivotal role in shaping the future of our Sales Administration department. We pride ourselves on fostering a collaborative work culture that prioritises employee development, offering ample opportunities for growth and innovation, particularly in streamlining processes and integrating AI tools. With a competitive salary and a commitment to excellence in customer service, this is an exciting opportunity to make a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dovetail HRS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dovetail HRS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dovetail HRS:Your cover letter is your chance to shine! Tell us why you want to work at Dovetail HRS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dovetail HRS!
How to prepare for a job interview at Dovetail HRS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
