Property & Utilities Administrator (Temp-Perm) in Nottingham

Location: Nottingham (Office-based, with 1 day remote flexibility once settled)

Contract Type: Temp-to-Perm (Immediate start required)

Working Hours: 37.5 hours per week (Flexible around core hours of 10:00 AM - 3:00 PM; part-time minimum of 3 full days considered)

Salary: £26,807 - £28,850 per annum (Depending on experience and level of initiative)

Our Client: Our client is a national social housing provider and social justice charity that supports vulnerable individuals across the UK. They are a deeply empathetic, values-driven organisation committed to creating safe, inclusive communities and helping people rebuild their lives. They are looking for an individual who is genuinely invested in the social housing sector. This is an exceptionally supportive, procedure-driven, and friendly environment where hard work is recognised, with genuine scope for future progression into wider operational teams.

The Role: We are looking for a tenacious, resilient, and highly organised Property & Utilities Administrator to act as the central "Data Funnel" for all housing utility and billing queries. This is not a highly technical analytics role, but rather an investigative, problem-solving mission. Some of our client's historical billing and tenancy data is incomplete. Your core objective will be to act as a "utility detective", digging through legacy files, finding original contracts, updating master spreadsheets, and robustly challenging external utility suppliers over the phone to resolve discrepancies and secure refunds. This role begins as a temporary contract to ensure a smooth, immediate handover before the team manager goes on leave on August 26th, with a direct transition into a permanent position.

Key Duties:

• Act as the main point of contact for all utility billing (gas, electricity, water, TV licenses) and council tax queries across the housing portfolio.
• Dig through physical archives and digital systems to locate missing tenancy agreements, historical contracts, and meter data.
• Proactively call utility suppliers and local councils, holding your ground during long hold times to dispute incorrect charges and correct account details.
• Set up and close utility accounts for vacant and new properties, managing prepayment card top-ups and processing payments.
• Meticulously update and maintain the master Excel databases to ensure 100% data accuracy.

What You Need:

• Tenacity & Grit: You must be comfortable picking up the phone, asking probing questions, and standing your ground with external suppliers.
• Patience & Detail Focus: Happy with repetitive data entry, digging through paperwork, and remaining productive during long call hold times.
• Administrative Experience: Strong background in general administration, customer service, or basic financial/billing tracking.
• IT Competency: Solid basic skills in Microsoft Excel (maintaining and updating spreadsheets rather than building them from scratch).
• Mandatory Vetting: Due to the sensitive nature of our client's work, you must currently hold, or have previously held, BPSS (Baseline Personnel Security Standard) clearance. An Enhanced DBS check is also required for this position.

Benefits:

• Competitive salary with room for growth as you gain independence.
• Highly flexible working hours structured around a core 10:00 AM - 3:00 PM window.
• Full training on the client's internal systems and a welcoming, bubbly management team.
• Outstanding long-term career progression opportunities into wider operational and leadership roles.

Could this be your next challenge? This is a Temporary-to-Permanent vacancy. If you are immediately available, hold the relevant clearance, and are ready to sink your teeth into a rewarding administrative challenge, please send your CV using the link on this advert.