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- Tasks: Join our team as a Technical Service Engineer, providing top-notch support to customers.
- Company: Markem-Imaje is a leading manufacturer of innovative product identification solutions.
- Benefits: Enjoy remote work options and opportunities for professional development.
- Why this job: Be part of a collaborative culture focused on customer success and ethical standards.
- Qualifications: Experience in technical troubleshooting and a passion for problem-solving are essential.
- Other info: Travel within your region and occasionally nationally for training and meetings.
The predicted salary is between 30000 - 42000 £ per year.
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Location - Bradford Area
Technical Service Engineer employer: Dover
Contact Detail:
Dover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Familiarise yourself with Markem-Imaje's product range and services. Understanding their inkjet, thermal transfer, and laser systems will give you an edge during interviews, as you'll be able to discuss how your skills align with their offerings.
✨Tip Number 2
Network with current or former employees of Markem-Imaje on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills through practical examples. Be ready to discuss specific instances where you've successfully diagnosed and resolved technical issues, as this is a key aspect of the Technical Service Engineer role.
✨Tip Number 4
Showcase your collaborative spirit by highlighting any past experiences where you've worked closely with sales teams or other departments. This will resonate well with Markem-Imaje's emphasis on teamwork and customer satisfaction.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Service Engineer position. Tailor your application to highlight relevant experience in technical support, troubleshooting, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a Field Service Engineer or Technical Service Engineer, particularly in electrical and mechanical troubleshooting. Use specific examples to demonstrate your problem-solving skills and ability to manage multiple tasks.
Showcase Your Skills: Make sure to mention any certifications you have in Electrical/Mechanical Engineering or related fields. If you have knowledge of products similar to Markem-Imaje's offerings, be sure to include that as well, as it can set you apart from other candidates.
Align with Company Values: Research Markem-Imaje's values and culture. In your application, express how your personal values align with theirs, such as collaboration, ethical standards, and a customer-focused approach. This will show that you are not just a fit for the role, but also for the company.
How to prepare for a job interview at Dover
✨Showcase Your Technical Skills
As a Technical Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific examples of how you've diagnosed and resolved issues in previous roles, particularly in electrical or mechanical troubleshooting.
✨Understand the Company’s Products
Familiarise yourself with Markem-Imaje's product range and services. Knowing their inkjet, thermal transfer, and laser systems will help you answer questions more effectively and show your genuine interest in the role.
✨Emphasise Customer Satisfaction
Highlight your experience in promoting customer satisfaction and how you've contributed to improving service delivery in past positions. This aligns with the company's values and shows that you understand the importance of customer relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with technical challenges, as this will showcase your proactive approach and ability to think on your feet.
