An exciting opportunity has arisen for a highly organised, positive and proactive VIP Team Assistant to join a fast-paced and dynamic VIP Department. The successful candidate will be a natural organiser, able to thrive under pressure while bringing energy, confidence and a can-do attitude to the team. The role provides essential support across the wider VIP Department, as well as providing cover for VIP Client Services Assistants.
This position requires someone who is confident, polished and personable in their interactions with clients, with an instinctive understanding of the discretion, sensitivity and attention to detail required when dealing with a diverse range of VIP clients. This role would suit someone who has experience in luxury retail or client facing roles and has a flexible approach and a genuine passion for delivering an exceptional level of service.
We are looking for full-time candidates with availability for 40 hours per week including weekends. Key Responsibilities include but are not limited to:
Support to Senior Sales Team and VIP Sales Executives: Scheduling of appointments including booking fitting rooms, setting up and clearing stock, providing a welcome and offering refreshments.
Attend client appointments either in support of on or behalf of VIP Sales Executives or Senior Sales Associates
Supporting and facilitating the sales process on the shop floor including till transactions, moving stock in our inventory system and locating stock.
Timely packing and dispatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up.
Correct processing of all approvals, overseeing the entire process from beginning to end.
Book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the VIP Executive fully updated throughout.
Stay informed about all new deliveries, upcoming launches, special orders and sales opportunity.
Provide holiday cover to VIP Sales Executives in the absence of their respective VIP Client Services Assistant
Customer Service and Sales: Embodying DSM Values and acting as brand ambassador for the store at all times. Maintaining My Floor, My Shop standards every day.
Always ensuring exceptional levels of customer service, ensuring a smooth sales process from start to finish. Work in close partnership with the rest of the team in store to ensure a coordinated approach.
Maintaining an awareness of key customers and VIP’s, their preferences and their client notes
Keeping up to date with DSM events, services and processes to best serve our clients
Skills / Knowledge: Excellent written and spoken communication
Retail sales and expertise within a luxury business.
Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
Specific understanding of all collections and stock availability at DSM.
Competent using Microsoft Office Suite including Microsoft Excel.
Extensive knowledge of Retail Pro or Shopify POS
Strong numerical skills.
Attitude: A highly motivated and competent individual able to communicate with a diverse group of people, internally and externally
A total self-starter able to set the standard by their own professionalism and attitude.
Flexible with working hours and a can-do attitude to get the job done ensuring absolute client satisfaction.
Proactive, able to multitask and work well under pressure within a highly fast paced environment.
Ability to identify problems and implement appropriate solutions.
What We Offer 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
A generous Commission Scheme and Clothing Allowance
Up to 60% Employee Discount
50% discount on all Rose Bakery food and drink
Access to RetailTrust, our Employee Assistant Programme
24/7 Access to our VirtualGP service
Cyclescheme and Eyecare Vouchers
VIP Team Assistant in London employer: Dover Street Market
Dover Street Market is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about fashion and retail. With a focus on employee growth, we offer opportunities for professional development and the chance to work alongside industry leaders in a vibrant location. Our commitment to innovation and excellence ensures that every team member plays a vital role in our success, making it a truly rewarding place to build your career.
