At a Glance
- Tasks: Cultivate client relationships and deliver exceptional customer service in a high-end retail environment.
- Company: Join the vibrant team at Dover Street Market, a leader in luxury retail.
- Benefits: Enjoy generous holidays, employee discounts, and access to wellness programmes.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in a creative space.
- Qualifications: 3+ years in luxury retail and a passion for high-end brands.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced General Space Specialist to join the team at Dover Street Market.
This role involves cultivating and maintaining relationships with clients both in-store and remotely.
You will introduce the space to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.
Roles and Responsibilities
- Act as a general brand ambassador, expertise in the various brands, space and product.
- Ensuring the best levels of customer service at all times.
- Engaging with the wider store team/VIP team through dedicated styling packs. Working in accordance with the VIP stylist team and tailoring specific material to be used in order to engage with various client profiles.
Liaising with Merchandise team - prepared to provide buying feedback at the end of the season or during buying trips to ensure an informed buy. Maintain a consistent, weekly correspondence with the respective buyers/assistant buyers.
Ownership of VMD/Replenishment/BOH standards - ensuring the rest of the floor/store team are understanding of the expectations set.
- Sales performance (individual/space targets).
- Hosting or supporting with brand specific events.
- EOD Reporting
- Involved with staff training and ongoing presentations to store with product updates
Key Objectives: • Space focused client book - managing own and understanding of the clients that contribute to the general space figure. • Less client focused more supporting • Obtaining new and maintaining existing clients in store and remotely.
- Setting the standard of the space ensuring it aligns with the DSM standard and Values.
Skills / Knowledge
- At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
- Specific understanding of not only DSM but CDG brands, aesthetic, consumer.
- Ability to clientele at a high level and set a clear example for other members of DSM sales team.
- Specific understanding of all collections, stock availability at DSM, experience with similar brands is preferential. • Client book of potential new business for DSM. • Knowledge of Retail Pro (Not essential)
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to Retail Trust, our Employee Assistance Programme
- 24/7 Access to our Virtual GP service
- Cyclescheme and Eyecare Vouchers
- Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected.
As an equal opportunity employer, we ensure fair treatment for all candidates and employees.
We welcome people from all walks of life and strive to make everyone feel they belong.
We regularly review our recruitment and onboarding processes to be as inclusive as possible.
We respect everyone’s stories and celebrate our differences.
General Space Specialist in London employer: Dover Street Market
Dover Street Market offers a dynamic and innovative work environment where creativity meets commerce, making it an exceptional employer for those passionate about luxury retail. With a strong focus on employee development and collaboration across departments, you will have ample opportunities to grow your skills and advance your career in the fast-paced world of e-commerce. Located in a vibrant area, the company fosters a culture of inclusivity and excellence, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land General Space Specialist in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dover Street Market, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dover Street Market!
We think you need these skills to ace General Space Specialist in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dover Street Market, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dover Street Market and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dover Street Market that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dover Street Market
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
