At a Glance
- Tasks: Deliver exceptional client service and support e-commerce fulfilment in a luxury retail environment.
- Company: Join the iconic Dover Street Market team with a focus on creativity and client experience.
- Benefits: Enjoy up to 60% staff discount, generous clothing allowance, and 28 days holiday.
- Other info: Diverse and inclusive workplace celebrating unique stories and backgrounds.
- Why this job: Gain valuable experience in a fast-paced, stylish setting while connecting with fashion enthusiasts.
- Qualifications: Motivated, organised, and a passion for fashion; previous experience is a bonus but not required.
The predicted salary is between 31500 - 38500 £ per year.
Dover Street Market is looking for a proactive, detail-oriented Client Services Assistant to join our team. This is a varied role spanning client services, e-commerce fulfilment and front-of-house support across the store and the E-SHOP. You will help make sure every client has a seamless experience, from their first enquiry or visit through to order delivery and aftercare. You will also be one of the first faces visitors meet, at the Concierge Desk and at head office. It is an excellent opportunity to gain broad commercial experience in a fast-paced luxury retail environment.
Key responsibilities
- Delivering exceptional client service as a first point of contact, in person at the Concierge Desk and front door, and by phone, email and social media.
- Assisting with product information, stock availability checks and sales enquiries.
- Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints.
- Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity.
- Booking and packing local and international shipments, including customs paperwork, and tracking.
- Logging client data accurately and helping with daily reports and appointment bookings.
- Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed.
The ideal candidate
- Motivated, confident and proactive, with a warm, professional manner with clients.
- Excellent written and verbal communication skills.
- Highly organised, with a keen eye for detail and the ability to multitask in a fast-paced environment.
- Works well independently and as part of a team, with good timekeeping and flexibility to work different shifts.
- Comfortable learning new systems and working in a stockroom fulfilment environment, including light picking and packing.
- A genuine interest in fashion, retail and the client experience; previous retail, customer service or ecommerce experience is a plus but not essential.
What You Can Expect
- Staff discount at Dover Street Market up to 60% off.
- A generous clothing allowance.
- Access to seasonal sales at Dover Street Market up to 90% off.
- 50% discount off all on site food & drink at Rose Bakery.
- Cycle to work scheme.
- Employee Assistance Programme.
- 28 days holiday inclusive of Bank Holidays.
Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.
Client Services Assistant in London employer: Dover Street Market
Dover Street Market is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about fashion and retail. With a focus on employee growth, we offer opportunities for professional development and the chance to work alongside industry leaders in a vibrant location. Our commitment to innovation and excellence ensures that every team member plays a vital role in our success, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dover Street Market, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dover Street Market!
We think you need these skills to ace Client Services Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dover Street Market, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dover Street Market and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dover Street Market that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dover Street Market
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
